vCita Has Some Great Features And A Few Software Glitches
August 21, 2018
vCita Has Some Great Features And A Few Software Glitches
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with vCita
I use vCita on my website so clients can book appointments with me. I am a one man show so it's the whole organization. I needed to automate my bookings. Prior to vCita I did everything manually.
- Make it easy for clients to book the variety of services I offer.
- They make it easy for me to adjust my schedule. I can add hours or block out times I'm away.
- Make it easy to offer special promotions
- They have a problem with the interface with Paypal. Dozens of clients have been kicked off the transaction, not completing their appointment requests even though they entered their credit card information. Another colleague has this same issue.
- I go around this issue by not requiring that they provide payment at the time of the booking. I send them a manual invoice from Paypal. It adds extra time but I can't take the chance their appointments won't go through.
- I have clients that receive confirmation notices that are not for the time that they booked. Sometimes, it has to do with time zones. It used to happen frequently when someone has a phone number registered in a different time zone. It hasn't happened in the past few months so they may have corrected this.
- I can't change an appointment if the client made a mistake and booked the wrong type of service. The client has to cancel and rebook the appointment themselves. I should be able to do that once a client notifies me.
- In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
- It's user-friendly so it makes a positive impression on my clients.
I haven't tried other products yet.