Verint does the basics well - a great starting point
June 14, 2023
Verint does the basics well - a great starting point
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use it for our entire CS department. It houses all schedules for our entire network. We use it to manage projected staffing and performance and to ensure agent adherence to defined schedules. We use it for our Frontline organizations, as well as all of our Specialized organizations as well. Verint is essentially our central software
- Easy to create schedules
- Easy to connect to our third party systems
- Easy to view projected staffing performance
- Whenever we have issues or suggestions for the platform, it takes us multiple requests to get it addressed
- Troubleshooting requires multiple sessions with multiple parties before fix
- Improved service goals
- Reduced overhead expenses
I like Verint more - Aspect basically had no insight into projected staffing
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Unsure of the behind-the-scenes here - in Aspect we did not have projected staffing performance, so something is better than nothing