Great for explaining complicated features
March 19, 2019

Great for explaining complicated features

Kat Jovey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Sale uses Vidyard a bit at our company (certain people more than others) but I use it in Customer Success. It's is wonderful for getting into to our clients quickly and in a way that is easy to understand. I used to use emails and screen grabs and arrows and then text descriptions of what they needed to do but this way I can just record a 1-minute screen share and explain how to fix their problem or use a feature etc. Some of our Support agents have started using it too.

Pros

  • Super user-friendly and easy to use.
  • Very fast and efficient.
  • Great support.

Cons

  • Being able to download and edit your footage.
  • Being able to switch between views (your face, the screen, your face in a bubble on the screen) within a single video.
  • It has saved me a lot of time. Writing emails is a lot faster.
  • Explaining complicated concepts by email is less stressful. I know people will understand and they can watch it again if need be.
Soapbox through Wistia. I like that they have the feature to change the view that is being shown in a video a few times throughout and you can crop it down but I find Vidyard to be more user-friendly.
Overall, it is great however, I do have this problem that keeps coming up. The last 5 seconds of my videos are getting cut off for no apparent reason.
Super user-friendly, fast to download and learn and saves me a ton of time in my job.
I'm not really sure what to put here as I use the free version. I'm not sure of any integrations it might have.
Great for explaining features, a good back up if a client can't make a meeting and they need to know some important info. I love that you can see if someone viewed the video and how much of a video they got through.

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