Great for explaining complicated features
March 19, 2019
Great for explaining complicated features
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vidyard
Sale uses Vidyard a bit at our company (certain people more than others) but I use it in Customer Success. It's is wonderful for getting into to our clients quickly and in a way that is easy to understand. I used to use emails and screen grabs and arrows and then text descriptions of what they needed to do but this way I can just record a 1-minute screen share and explain how to fix their problem or use a feature etc. Some of our Support agents have started using it too.
- Super user-friendly and easy to use.
- Very fast and efficient.
- Great support.
- Being able to download and edit your footage.
- Being able to switch between views (your face, the screen, your face in a bubble on the screen) within a single video.
- It has saved me a lot of time. Writing emails is a lot faster.
- Explaining complicated concepts by email is less stressful. I know people will understand and they can watch it again if need be.
Soapbox through Wistia. I like that they have the feature to change the view that is being shown in a video a few times throughout and you can crop it down but I find Vidyard to be more user-friendly.