WebEx usability review
February 11, 2023
WebEx usability review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
Webex is used for meetings and videoconferencing at our company. We experience almost no problem with Webex and since we are using Cisco Videoconferencing systems, it is perfectly integrated. Our typical issues surround atypical conference rooms with which I mean conference rooms that can be combined or seperated by a dynamic wall as necessary which again is not an issue with Webex but user experience. Within this setup we can assist our users very quickly via the Webex Control Panel. In my opinion it is intuitive to use.
- Provide meeting details. You are able to connect quickly since you are presented with all necessary information at one glance.
- Meeting quality is good
- Nice GUI
- I personally and some users I spoke to had a problem with the personal room - For example I would start my personal room from my phone or notebook and want to join. WebEx is telling me that I need to wait for the host - of my own personal room. If I enter with the control panel of a videoconferencing room it is asking for my host pin and I can join as host. Did not see that when starting or joining direktly from my devices. Same story from some users.
We did not choose one over the other, we actually have both operating in our infrastructure. Users can decide for themselves whether they would like to use MS Teams or WebEx. Both are used.
Do you think Webex App delivers good value for the price?
Not sure
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex App go as expected?
I wasn't involved with the implementation phase
Would you buy Webex App again?
Yes