Webex App kept us functional during Covid
December 05, 2023

Webex App kept us functional during Covid

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use the Webex App as one of our main means of virtual meetings for the organization. The scope of our use case is pretty standard -- to meet with individuals, and groups of users, both internally and externally for virtual meetings and calls. Webex App allows for us to seamlessly start calls and schedule meetings by setting up directly within Outlook which helps save time. Webex App is installed by default on our Windows, Macs and available on our mobile devices as well and works across all platforms.
  • Outlook Integration
  • Call recordings
  • Cross platform integration
  • Integration with MS Teams
  • Although I connect my calendar, it seems to ask me to continue setting it up frequently after signing in
  • Ability to auto send log of meeting chat to meeting owner's email
  • Helped us get through COVID
  • Virtual meetings to help support WFH
  • Scheduled reoccurring meetings
  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Webinars
The main organizational challenge was really ramping up our virtual meetings. Users like myself went from only 1-2 hour of meetings a day, to 5-6 hours of meetings a day to keep collaboration work. We started scheduling more reoccurring meetings and checkins with teams and Webex App was much more heavily used.
Webex App had a great impact on us during COVID and WFH/hybrid work. It allowed us to stay functional and keep users who were remote fully functional. We always relied on Webex App but never more heavily than during COVID.
Hybrid has really proven to be possible for us, with the help of Webex App. What seemed like something that would never work prior to Covid, has proven to be the better route for the company going forward. Everyone has adopted this workflow and the company has evolved. Not possible without virtual meetings to keep us together.
The one major area where Teams has an advantage is that it is an integrated messenger + video calling tool in one. Teams also saves its meeting chat and leaves them in the messenger for searching for notes at any time.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Webex App is very well suited with integrations with Outlook. Our users use Outlook and it works well with creating calls/meetings directly from the mail app and starting calls from within their calendar. For what we use/need Webex App for, it works great. We don't have any scenarios where it is less appropriate or doesn't work well for us. Have been using Webex App for years and it has worked great.

Webex App Feature Ratings

Task Management
10
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
Not Rated
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
Not Rated
Access control
10
Advanced security features
10
Device sync
Not Rated