Webex Calling, simple, easy, powerful.
October 29, 2022

Webex Calling, simple, easy, powerful.

Jonathan Pauley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

We use Webex Calling to provide small and medium businesses with an affordable and easy-to-use phone system with enterprise-class features. Being cloud-managed also accommodates businesses with limited IT staff. With features like auto-attendant, basic call queues, receptionist client, and the flexibility to use any dial tone the customer prefers, small and medium businesses don't have to sacrifice to get the same features as enterprises. And we have deployed Webex Calling for large customers as well, with at least one deployment with over 500 endpoints.

Pros

  • Auto-attendant.
  • Reporting.
  • Basic Call Queues included.

Cons

  • The integrated paging could be better and is limited to 50 endpoints per zone.
  • Call Park is also somewhat confusing. There are two ways to set up the feature, and neither works like traditional call parking on other phone systems.
  • Webex Calling has enabled us to reach an additional market in a mostly rural area
  • Webex Calling has allowed us to enable businesses to leverage modern SIP dial tones to save money on long-distance by affordable replacing their aging PBX systems.
We use the entire Webex Suite. The Webex App, with instant messaging, file sharing, and in-depth collaboration features, is crucial to our day-to-day operations. We are able to share information and put together complex proposals and quotes as if we were working in the same office together. Webex Meetings and Webinars have also enabled us to continue to meet with customers to make sure that they are meeting their business goals as well.
Webex Calling provides complete end-to-end encryption of all of the applications, connections, and systems. There is no doubt that Webex is one of, if not the most secure cloud calling platform on the market. Cisco has gone to great lengths to ensure that security was at the foundation of Webex as a platform, including Webex Calling.
  • Cisco Unified Communications Manager (Call Manager)
Webex Calling provides the majority of the features of Cisco Call Manager with the flexibility of a cloud-based platform. This offers ease of management, zero-touch deployment of users' phones and devices, and the ability for a limited IT department to handle a complex business's phone system. While Call Manager still provides some better options for very specific use cases or very large enterprises (over 1000 users/phones), Webex Calling holds its own and provides the same features at a fraction of the cost with a much lower ROI and TCO.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Contact Center, Cisco Unified Communications Manager (Call Manager), Cisco Unified Border Element (Cube)
Webex Calling is well suited for almost any business between 1 or 2 phones and up to 1000 phones. Multiple locations can be set up and configured for each office, and the users, phones, and phone numbers can be managed under each location. There is also the ability to have multiple auto-attendants and call queues for directing calls. However, much over 750-1000 phones, a traditional on-premise UC system would probably be more appropriate.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
Answering rules
9
Call recording
10
Call park
6
Call screening
9
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

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