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Webex Meetings Review
September 10, 2021

Webex Meetings Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We use Webex Meetings as part of our ability to connect to our partners and customers. This has been heavily utilized during the pandemic and has allowed us to carry on collaborating with everyone we need to.
  • The different options that are now available within [Webex] Meetings solution [are] great things such as events, training, and breakout rooms. [These] are really useful in this world of remote collaboration.
  • The integration of Slido into Webex Meetings is a definite benefit as it increases engagement during a meeting.
  • I actively use my Personal Meeting Room and find having that space and dedicated meeting URL really useful for me.
  • The variations of Webex Licensing could be simpler and I believe this is being addressed.
  • I think the integrations into the wider Webex portfolio could be slicker as sometimes it is obvious they are separate platforms behind the scenes.
  • During the Pandemic the use of Webex Meetings has allowed us to continue to collaborate with our partners and customers which has been key to keeping the business moving.
  • Any collaboration/meeting tool has to be able to show that it is able to offset the cost of travel, Webex is no different from this and again this has been a long-standing positive impact of using Webex Meetings. It is especially useful when dealing with meetings in multiple countries and TMZs.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Webex Meetings is a great collaboration tool and works really well for ad-hoc and scheduled meetings. The One Button to Push approach to joining a meeting is also great. The integration for room-based systems and the way it can use facial recognition to recognize attendees in a meeting is also really useful. The features like breakout rooms are also great and the flexibility of setting these up is also something that is key, so you can predefine how you want them done and who is in which room or randomly allocate people. This just adds a really great dimension to an event that allows a smaller focused discussion to happen away from the main meeting.

Webex Meetings Feature Ratings

8.8
High quality audio
9
High quality video
8
Low bandwidth requirements
8
Mobile support
10
10.0
Desktop sharing
10
Whiteboards
10
9.4
Calendar integration
10
Meeting initiation
10
Integrates with social media
7
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using Webex Meetings

Webex App, Microsoft 365 (formerly Office 365), Microsoft Teams

Evaluating Webex Meetings and Competitors

When compared to Zoom the Webex portfolio is broader and more complete than that of Zoom today and as such it is a more feature-rich solution. If you do the same comparison between Webex Meetings and MS Teams then it is a bit different. The native integration of MS Teams into O365 and MS Active Directory means that there is less integration work or configuration required to embed things into calendars etc. I would say that Webex Meetings is more open to interoperability with 3rd party systems than Teams so this is a benefit if you are meeting with multiple companies that have different conferencing solutions. Therefore Webex Meetings is a better choice in my view.

Webex Meetings Reliability

As mentioned previously, Cisco acknowledged the fact that the core Webex platforms globally would need to expand to cater to the increased scale and demand for the service during the pandemic. Cisco did a great job of staying ahead of this and not allowing the demand to outstrip supply in the scaling space.
Personally, I have not experienced service outages on the platform and I know that Cisco has invested a lot to beef up the infrastructure during the pandemic to cater to the increased demands on the platform. Most issues I have with meetings are around the user end (personal broadband connectivity etc.) rather than the core service.
Rendering of recordings for your meetings can sometimes take time and is a bit frustrating when you want to share the link with your audience.
The speed of the Slido integration is impressive though and how quickly you can get the information and results of the questions and show them in the meetings is very cool.