A product that tries, pushes itself on you, but falls short
October 26, 2023

A product that tries, pushes itself on you, but falls short

Nathanial Hyde | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We would use Webex Meetings to hold conference calls and conduct training sessions. Having employees located across the United States, it was cost prohibitive to fly trainers or employees to different cities for training. Webex Meetings allowed us to conduct our training sessions and corporate meetings virtually. Other members of the business also used Webex Meetings as a daily communication tool.
  • The chat function was a useful feature
  • Calls were easy to make
  • The startup process was very slow, and the UI was difficult to navigate
  • Call quality was routinely poor
  • The program always wanted to be the most prominent program on your computer, so it always pushed itself to the front and took processing power away from other system functions
  • It is cost-effective
  • It does not provide a great deal of versatility
Teams and Zoom provide much greater functionality than Webex Meetings at this point. They also feel easier to use and are not as intrusive as Webex Meetings. In regards to video and call quality, using the same wi-fi network, Webex Meetings finishes last between the three options mentioned. The call quality just isn't as good, and calls drop more often with Webex Meetings.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

No

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

No

If you are looking for a communication tool that is not Microsoft Teams or Zoom, then Webex Meetings would probably be the next best choice. It is a decent program that isn't really the best at any one thing, and does most things moderately well. The problem with Webex Meetings is that all of the other digital communication tools have done a great deal to improve the way they work, and it just seems like Webex Meetings hasn't.

Webex Meetings Feature Ratings

High quality audio
5
High quality video
4
Low bandwidth requirements
2
Mobile support
1
Desktop sharing
3
Whiteboards
2
Calendar integration
5
Meeting initiation
5
Integrates with social media
Not Rated
Record meetings / events
5
Slideshows
Not Rated
Live chat
3
Audience polling
4
Q&A
3
User authentication
6
Participant roles & permissions
6
Confidential attendee list
Not Rated