Could be greatly improved with a few key changes.

We use WebPT to manage our Occupational Therapy practice and maintain a paperless practice.
Overall, WePt is probably one of the best systems out there for basic scheduling, recording of patient data and use with evaluations, daily notes and progress reports. They do a fair to good job with creating a platform where several different kinds of clinics, both PT and OT can effectively use this platform. There is room for improvement where WebPT offers a platform for such suggestions. Support is pretty good, available through chat and phone call, wait can be a bit long but all workable.

Problems with this platform are few yet greatly effect the use of a paperless system. 1. The "send intake invitation" offers an incomplete invitation to the patient which makes my practice look bad. The patient is unable to upload their ins. carrier, diagnosis, MD name and case. This adds an extra step to call the patient back and requires us to manually add this info. Lousy. 2. We are unable to add a link to upload our intake docs in the form of a pdf. 3. Text reminders are not customizable to offer patient valuable infor particular to a clinic or location,for example a gate code. Limits to upload PDF/pics are low often dis-allowing us to add documents into the patient's electronic medical records. 4. The changing insurance company efforts to make reimbursement more difficult require a "Rx" not a progress report or plan of care as the title page where the MD can sign for many exchange insurance carriers. The title of that page needs to be changed to indicate Rx allowing the MD to merely sign and fax return that report. Currently, we send the progress note and a google doc Rx for the MD to sign, double duty and a real time suck. We do this to maximise the quick and efficient processing of claims for reimbursement as recommend by our biller who has over 20 years of experience in this field.
These are a few of the more critical points I have written to WebPT about over the years, no change to date. If I had more time, I would create my own platform with an engineer and support it with quicker responses to the ever changing industry of health insurance. I would use WebPT for bill pay an other services they offer yet lack the confidence they are able to manage an even more complicated field when they fail to excel in their basic platform.

Basically met yet it doesn't excel. They need a therapist and biller on staff to consult with.

In my opinion, poor.... We have had ins. deny payment as they require a signed RX not a plan of care.