Integration Inspiration
March 28, 2019
Integration Inspiration
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workato
I use Workato to automate business processes throughout my company. It has allowed my team to drastically reduce our integration and deliver solutions to the business much more quickly. We use it to run critical business processes for nearly every department in the organization, including automated Opportunity Generation, Commission Calculation/Amortization, integrating our homegrown CRM and our Marketing Automation Platform, and several critical Finance integrations. We wouldn't be able to grow as fast without it.
- Process Automation
- Microservices
- No code integration
- Better governance
- Dependency Analysis
- Able to deliver solutions much more quickly
- Reduced our integration backlog without increasing headcount
Workato Feature Ratings
Workato Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
It's one thing to ask for product support and expect a quick answer, but it's entirely different to come to a support portal with a business problem and find a willing partner on the other end. The team is eager to understand the issue holistically, and offers expert guidance when it comes time to implement. It's rare to find a support team that is willing to go above and beyond their normal call of duty, and truly understand the customer's issue before proposing a solution. They're more a team of engineers than traditional support reps.