Make Workfront Work for You
February 03, 2017
Make Workfront Work for You

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
[It is being used in the] marketing department. [Workfront] solved issues we were having with communication and proofing of creative assets.
- Centralize projects in one solution
- Manage digital work processes
- Review and approve digital work
Pros
- Automation
- Customization/Personalization
- Proof HQ Tool
Cons
- Customer Support response time
- Difficult navigation to projects/tasks
- Miscellaneous errors occur weekly with user accounts, accessing proofs, saving updates
- Reduced number of emails between designers and reviewers/requestors
- Increased visibility into all projects - across multi-channels (i.e. print, digital)
- Requires daily administration efforts to maintain - our company has 2 dedicated WorkFront system admins
The ProofHQ tool stands above other project management systems, especially in a marketing environment. Workfront is a valuable tool for our marketing processes and projects. The reporting and customization features allow us to configure Workfront around our specific business needs. The extensive training and help sections gave us an added autonomy over this system that other products do not provide.
Highly satisfied with our consultant who worked closely with us during the first year of setup and integration, however general Workfront customer support could be improved. Response time is often 3-5 business days with issues and tickets; sometimes taking weeks to resolve.
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