Item: Wrike
Rating: 2
Author: Aidan Meyer

Use Cases and Deployment Scope

Wrike is used as a ticketing system for a variety of requests but primarily for Analytics Reporting, Technical Requests for our internal product, and for contract/order form/amendment requests.

Pros and Cons

GANT Charts
Ticketing
Templates

UI
Functionality and ease
Organization

Alternatives Considered

Atlassian Jira Align, Jira Service Management (Jira Service Desk), monday.com and Asana

Wrike can do everything that these tools can do, but not as well. Needs to be more user friendly and need to be able to capture more data in an easier way that allows for consistent and easy reporting.

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Other Software Used

monday.com, Jira Service Management (Jira Service Desk)

Likelihood to Recommend

The use of Wrike can sometimes be clunky for our use-cases whereas we have used other tools other ticketing requests (like Jira) and that is preferred by almost everyone. It is easier to track the data related to each request and more user friendly in my opinion

Wrike is Wriking!

Overall Satisfaction with Wrike