Quick and Easy for IT Support
May 17, 2023
Quick and Easy for IT Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
Wrike was our support ticket system for IT requests. We recently switched to a different program, which I do not like as much.
Wrike is very intuitive and quick to learn. My job involves a lot of data management, so I frequently made requests to the software support team to fix errors. On average, I would make around ten to twenty requests a week.
Each "ticket" had an integrated chat field and was "taggable", meaning you could add in other team members very easily as needed. Popping in screenshots or additional files was as simple as drag-and-drop or copy/paste directly into the comment box.
Wrike is very intuitive and quick to learn. My job involves a lot of data management, so I frequently made requests to the software support team to fix errors. On average, I would make around ten to twenty requests a week.
Each "ticket" had an integrated chat field and was "taggable", meaning you could add in other team members very easily as needed. Popping in screenshots or additional files was as simple as drag-and-drop or copy/paste directly into the comment box.
- Easy to Learn
- Communication with the Whole Team
- The search function for past tickets is a bit annoying to finagle.
- Wrike allows us to quickly and easily make the IT/Software Support team aware of issues.
Do you think Wrike delivers good value for the price?
Not sure
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Wrike go as expected?
I wasn't involved with the implementation phase
Would you buy Wrike again?
Yes