Excellent service with easy use and comprehensive features but customer support could improve

Easy to use and learn. Does what it says with plenty of advanced features.

Need to have more live user interfacing. Need to have more online/video support options. Need to identify clearly what improvements there are, preferably with videos or emails. Need to better organize or classify support posts by country, especially when regs like taxes are involved. Need to have more support tools besides user posts because most posts are answered by other users with infrequent responses by Xero or certified bookkeepers/accountants. Need to convert some help responses to blog posts or videos with clear options and directions for how to implement the solutions or troubleshoot for each option, since often multiple ways to log, change, or do something in xero.

Good for solo business owners who want control over finances with ease and less complexity than Quickbooks. Good for small business integrations to streamline admin. Not necessarily good if not willing to ensure integrations will work across other systems or if want something super standardized.