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Great Support, Great Product
January 28, 2020

Great Support, Great Product

Lauren Ericksen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yext

Our search engine marketing department uses Yext to ensure our client's information is the same across all platforms. So often we find clients changing hours on their Facebook page and forgetting to update them on their Google My Business listing which makes people unsure which information is correct. With Yext, they just have to change the information once and it adjusts on all platforms. The only problem I have run into with this software is having the optimization link expiring after being opened once however, I believe that is a security measure they take.
  • Makes it easy to connect to multiple listings.
  • Makes it easy to troubleshoot issues.
  • Can't be used globally.
  • Optimization link expires after one click.
  • Yext helps us keep visitors on our sites by keeping information up to date.
  • With correct information visitors tend to book through our site rather than somewhere else.
Yext allows us to update information across all platforms and keep visitors up to date with what is happening at our client's hotels. SEMRush and Ahrefs do not have this feature in their software making it necessary to have Yext. The customer service at Yext is also incredibly responsive, having resolved issues in a timely fashion.
I had an issue with getting the optimization link for one of my accounts so I emailed their support team to help resolve the issue. With other companies it tends to take days to resolve anything but Yext's customer service emailed me back right away and resolved my issue before the work day was over.

Do you think Yext delivers good value for the price?

Yes

Are you happy with Yext's feature set?

Yes

Did Yext live up to sales and marketing promises?

Yes

Did implementation of Yext go as expected?

Yes

Would you buy Yext again?

Yes

Yext ensures that facts such as calendar updates, holiday hours, and so much more about businesses are correct across all platforms. Yext helps with brand management by updating its network based off of search engines. Another great quality is that it makes sure there are no duplicate listings for your company and if there are, they take care of the issue.