Zendesk is a customer support platform that offers terrible customer support
May 25, 2020
Zendesk is a customer support platform that offers terrible customer support
Score 1 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is a terrible product. First, while they have many modules, managing them is disjointed. They literally call the same feature by something different across modules. Further, ironically, Zendesk might have the worst customer support of any product we use to run our business. Response times are slow and answers are quite commonly terrible -- they do not address the actual question nor are they coherent. If I were to start over I would not even remotely consider Zendesk and you should not either.
- Wastes a lot of time.
Do you think Zendesk Suite delivers good value for the price?
No
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
No
Did implementation of Zendesk Suite go as expected?
No
Would you buy Zendesk Suite again?
No