Zendesk Sell - Good to start out
May 30, 2021
Zendesk Sell - Good to start out
Score 6 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with Zendesk Sell (formerly Base CRM)
Prior to upgrading to Hubspot recently, I used Zendesk Sell (formerly Base CRM) for over 3 years. It was used by anyone involved in sales across the company during that timeframe. It was our primary CRM for contacts and leads.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
- It is very inexpensive to start.
- It is relatively user friendly.
- Gives you the ability to define your own categories to move through the sales process.
- There was no ability to add prospects from a company domain or email to auto-fill any data.
- You had to type in all of the data you gathered about that prospect.
- The default only gave you two phone numbers for the company, too few.
- Low cost of entry.
- Reasonable functionality.
- No auto data input capability.
I am currently using Hubspot, which we upgraded to from Zendesk Sell.
I used SalesForce many years ago, but too long ago to comment on any current functionality.
I used SalesForce many years ago, but too long ago to comment on any current functionality.
Do you think Zendesk Sell delivers good value for the price?
Yes
Are you happy with Zendesk Sell's feature set?
Yes
Did Zendesk Sell live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Sell go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Sell again?
Yes