Great Software to Support Your Customers
September 25, 2023
Great Software to Support Your Customers
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Zendesk Support Suite
I use Zendesk Support Suite to track missed calls and solve customer's issues. It helps track all missed calls and unresolved customer problems within our team. This is useful because it allows us to allocate issues and resolve them without doubling up on work between our team members and helps avoid confusion.
- Allows us to categorise different calls and problems
- Helps us keep track of what needs to be resolved
- Assists in assigning tickets to particular team members for different customers
- Automatically close tickets for outbound calls
- Has decrease response times to customers
- Has helped decrease double up on work from multiple team members
- Has helped keep keep different categories of issues to be well organised to decrease confusion
Zendesk Support Suite has a better visual way to organise different categories of tickets. It allows us to track missed calls, unresolved tickets and resolved tickets a lot better compared to Hubspot. I am just a user of Zendesk Support Suite but I assume that we selected Zendesk Support Suite because it allows our team to visually see which issues needs resolving and allows us to solve the issues by replying to the customer in one platform.
Do you think Zendesk Suite delivers good value for the price?
Not sure
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Suite again?
Yes