Reasons why we chose to work with Zendesk.
September 25, 2023
Reasons why we chose to work with Zendesk.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with Zendesk Support Suite
We used Zendesk primarily to receive, work and follow up with customer's tickets. Zendesk helped our organization manage customer inquiries very efficiently in a fast-paced environment. Customer Satisfaction Surveys were a big plus because they allowed us to see where our team needed to improve. Lots of configuration was required to get it running perfectly, but in the end, it was worth it.
- Customer Satisfaction Statistics.
- Ticket Management.
- Shopify integration.
- Reduced downtime.
- Better automatic ticket distribution.
- Auto reply emails.
- Better spam filters.
- Lowered down ticket response time and increase customer satisfaction ratings.
- Has had a huge impact on our spending due to prices.
- Overall, our ROI was satisfactory. We managed to increase our sales due to customer satisfaction being really good.
- HubSpot CRM and Gorgias
Although a bit pricey, it does the job well. We are happy with the results it provides; our team is also quite satisfied on how easy it is to use, login and start working. Compared to the other two we have tried, Zendesk takes the cake. It makes Customer Management much easier, more efficient, and more effective.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes