All in one solution that delivers on its premise.
November 25, 2022
All in one solution that delivers on its premise.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Zoho CRM
We use Zoho CRM for all aspects of managing our client relationships. From marketing, through sales, through delivery, or our services, everything is tracked, organized, analyzed, and stored in Zoho CRM. We needed a solution that allowed for tracking, analyzing, and reporting from "step 1" all the way through our client's journey and kept everything client-related sorted and associated correctly. Zoho CRM has been that solution for us.
- Quick and easy setup.
- Great analytics and reporting.
- Budget friendly.
- Fast and seamless integration with the entire suite of Zoho products and services.
- Automation is not that user friendly.
- Speed (in terms of refreshing after actions or completed) is somewhat slow.
- Customization is somewhat limited and not that intuitive.
Zoho has enabled us to shorten our response times to leads and be more responsive to client communication. When customers are answered faster, and the one doing the answering has all of the client data and information on hand, the end result tends to be happier clients that are happier to stick around with us.
- Reduced overall sales (start to end of sales cycle) by 20%.
- Reduced client drop off ("lost clients") by 15%.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes