Easy to use CRM and Customer Management
April 21, 2023
Easy to use CRM and Customer Management
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
We use Zoho CRM in our organization to create proposals for our customers and also to manage customer accounts. Without a CRM such as Zoho CRM, we would not be able to follow up on leads and see that they close properly. Zoho CRM allows us to do this with ease.
- Customer Follow Ups
- Proposal making
- Service Ticket History
- Searching within accounts is sometimes hard.
- Some of the features require other Zoho App products
- We are able to generate more proposals faster
- Is a great ROI based on volume we put out
- Easy to manage the customer
Zoho CRM's impact on customer experience and retention is very good. It is very easy to use the platform and there are many ways to access it via phone, table, desktop and laptop. Its also web-based and is available anywhere you have an internet connection. This is a great way for users to be comfortable using Zoho CRM.
Zoho CRM stacks up against others because it's very easy to use. There are many new updates and features that are being developed and the support from Zoho CRM has been pretty good in my opinion. I would match Zoho CRM to any other CRM out there and imagine that it would stack up well for what it does.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Zoho CRM again?
Yes