Videoconference in extreme fluency
August 01, 2019

Videoconference in extreme fluency

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom

We use Zoom with great satisfaction both within our company and with our customers. We manage events in a centralized way and we also deal with directing. Our videoconferencing infrastructure, in addition to Zoom, consists of several "traditional" devices (h323/sip). Thanks to Zoom, we can use either Mac/Windows or these physical devices.

Pros

  • Integration with h323 and SIP devices.
  • Easy planning of events.

Cons

  • It could use better performances in a Citrix environment.
  • Saved minor job travel of employees.
  • There's been Less time lost in resolving user problems.
We are very satisfied with the Zoom Rooms because they allow us to have almost zero connection times from users.
With Webex we had performance problems on thin clients. With Zoom they are solved, at least on the latest generation thin clients. Lifesize Cloud, in my own opinion, asks for more resources from the client.
Zoom is a very easy tool to implement in a company, regardless of the operating system hosted on personal computers. We were happy to see that our main problem (integration with h323/sip devices) has been managed brilliantly. It's more difficult to work in a virtual environment with thin clients, but here the problem is not so much Zoom as the (little) power of the client device.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Evaluating Zoom and Competitors

Yes - We replaced Webex for better integrazion of Zoom with h323/sip devices
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
The relationship with the pre-sales person and the possibility to test the product in depth before buying it (especially the h323 / sip connector) was fundamental.
Will buy some more h323/sip connectors

Comments

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