Zoom is going to take over!
Updated December 06, 2024

Zoom is going to take over!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom Workplace

Zoom is so simple and breaks down the barriers for UC within our organisation. Traditional video conferencing has been difficult to get right and the lack of cross-party calls has been problematic. Being able to collaborate with external partners without pre-testing and integration is a game-changer. Really looking forward to the multilingual support and what else Zoom is going to bring. Keep it up!

Pros

  • Cross platform calling
  • One-touch to join
  • Screen share
  • Configuration of Zoom Devices is so easy with authorisation codes generated on the portal.

Cons

  • Enable a browser function for Zoom Rooms
  • A true interop with other platforms.
  • Many people who used to hate video conferencing are using it now which is really a selling point.
  • Makes my job easier.
  • Helped and continues to help in Production Program making.
Zoom Rooms are easy to use, but crucially very very easy to set up and once done are extremely stable on the network with immediate ability to make and join calls/meetings.
Against Polycom, it is much easier, cheaper, and simpler to configure and install. Zoom is overall much more forgiving and stable against MS Teams. Teams has too many things that go wrong and are not easy to trace compared to the Zoom portal where live meetings can be viewed for statistics and diagnosis in case a user reports a problem during the call.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

All hands meetings and conferencing is where Zoom is most suited and going to be big. The ease at which you can set up a webinar is impressive. Can't think of what it's not good for! In addition the way Zoom is able to handle blips in the meeting bandwidth is unmatched and means a meeting can continue without adversely affecting the rest of the participants.

Zoom Workplace Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
10.0
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
9.0
Calendar integration
9
Meeting initiation
8
Record meetings / events
10
10.0
Desktop sharing
10
7.0
Live chat
7
9.0
User authentication
10
Participant roles & permissions
8
8.8
Centralized communications management
9
Team messaging
8
Team document sharing
8
Call and meeting analytics
10

Using Zoom Workplace

5000 - Cross sectrion of the organisation but more recently commerical areas and broadcast production/journalists.
5 - UC Product Managers and Support Helpdesk Support Teams.
  • Production and interviews
  • Journalist research
  • Training
  • Helped us stay on air during Covid by allowing remote contributors for programs
It's a necessary tool in our business workflow.

Evaluating Zoom Workplace and Competitors

Yes - Originally our legacy VC estate.
  • Cloud Solutions
  • Scalability
  • Ease of Use
Ease of use was always one of the most important drivers on the way Zoom was presented. "It just works" is a very true statement that still holds today.
Put the configuration and onboarding of competing products side by side and see how they perform. Also, how easily each platform allows you to investigate to a granular level of detail on troubleshooting an issue.

Zoom Workplace Implementation

  • Implemented in-house
  • Third-party professional services
Had AVMI KINLY assist in physical installations and pre-staging of room systems.
Yes - Desktop users first and pilot rooms across a small number of sites. Followed by a phased deployment across local, national and international sites.
Change management was a big part of the implementation and was well-handled
  • Availability of rooms during working hours.

Zoom Workplace Training

  • Online Training
  • In-Person Training
Knowledgeable resources who were able to guide correctly and then train the trainer.
Multiple sessions that allowed the creation of online internally branded materials with our Training Department.

Using Zoom Workplace

Everything is developed from the ground up and modular updates are added that fully integrate and enhance the overall product.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Meeting join is very easy
  • Content sharing is intuitive
  • Webinars are not complicated compared to other platforms.
  • None.
Yes - iOS or Android app which has the same look and feel as the desktop apps and is therefore easy to use.

Zoom Workplace Reliability

Reliability of endpoints and meetings. Only really impacted by a user whose network connection is bad.
Scales very easily on the desktop/mobile app and across rooms when onboarding.
Can't recall when it has not been available even with software updates.

Integrating Zoom Workplace

SSO was probably one of the most important and this was done without much trouble.
  • Scheduling Panels
  • Production Zoom Rooms
In production, allows the creation of content for broadcasting for remote contributors.
  • Single Signon
  • API (e.g. SOAP or REST)
Discuss the integrations very early on and pilot/test in pre-production to ensure compatibility before wider commitment and signature.

Relationship with Zoom

Answered questions and queries in a timely fashion. Worked with us to understand our internal architrecture and how we were to deploy.
Dedicated customer success manager with whom we would hold regular meetings to discuss the product, issues and support queries.
This was commercially driven and not something for public view.
Just make sure you have a Sales Account Lead who works closely with the Customer Success Manager for a smooth transition post contract signing.

Upgrading Zoom Workplace

Yes - New updates are auto enabled so minimal disruption and the ability to downgrade if Zoom identify an issue.
  • Multiple Lanaguage support and translations
  • AI Tasks
  • Easier to collaborate with colleagues who don't natively speak English.

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