Zoom Phone review
March 31, 2024
Zoom Phone review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Phone
We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We have several Auto Receptionists, Call Queues, and Shared Lines. We utilize the Auto Receptionists for general business lines and to use as an auto attendant. Call queues are utilized for groups to answer calls from single/departmental lines. Shared Lines are mostly used for assistants to answer calls for our Executive Team.
- Good call quality
- Stable environment
- Ability to configured call flows to business needs
- Allow for integration with other phone systems to allow for easy communication.
- It can be difficult to locate specific features in the Admin tools- several areas to navigate to.
- Would like to see more visual diagrams of call flows.
- Contact Center (although they are working on that)
- Return on investment- big savings
- Made us more mobile
- No worries about updating patches and software on our old on-premises telephone system
- (EOL) Cisco Cloudcenter and Avaya Aura
Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are excellent too.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes