Zoom Phone = Happy IT and Happy End Users
March 31, 2024
Zoom Phone = Happy IT and Happy End Users
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Phone
We migrated to Zoom Phone from an on-premises Cisco system. Moving to a cloud based system was a top priority for us. We no longer had to manage the many servers required to run the phone system and simply had to use the Zoom cloud portal. The migration was flawless and setting up our Auto-Attendants, Call queues, users, numbers etc., was a breeze and didn't require dated complex scripting.
Our end users have loved Zoom phone. Both the laptop client and mobile client are very simple to use. Moving to the cloud and mobile also allowed our users to access their work phone on the go (without the need for VPN).
Since moving to Zoom phone we have also moved to Zoom Contact Center, which has been equally as great of an experience. We have been very happy with our Zoom experience!
Our end users have loved Zoom phone. Both the laptop client and mobile client are very simple to use. Moving to the cloud and mobile also allowed our users to access their work phone on the go (without the need for VPN).
Since moving to Zoom phone we have also moved to Zoom Contact Center, which has been equally as great of an experience. We have been very happy with our Zoom experience!
- Easy to manage. Changing settings doesn't require complex scripts and can be done quickly.
- Cloud based. No requirement for VPN
- End user experience is fantastic.
- Perhaps better reporting
- Zoom Phone replaced 12 VM's that were managing our Cisco system.
- Zoom phone drastically cut down the IT time spent "managing" a phone system
- Eliminated our need for hand sets (people love the soft phone)
- Talkdesk, Cisco Unified Communications Manager (Call Manager) and Cisco Unified Contact Center
Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems.
Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less expensive and integrated with our existing Zoom meeting platform.
Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less expensive and integrated with our existing Zoom meeting platform.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes