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Use zoominfo chat and never let website visitors bounce off your website without interacting
March 15, 2022

Use zoominfo chat and never let website visitors bounce off your website without interacting

Ojas Korde | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo Chat (formerly Insent)

This tool is more than just a ChatBot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.
  • Integration with Salesforce
  • Integration with Slack
  • Personalized messaging
  • It works well for personalized messages but I wish it had a big library of message templates to choose from
  • The user experience is a bit difficult to understand in the first glance
  • Integration with CRM
  • Notifies when the hot lead is on the website
  • Personalized chat
  • More number of warm leads
  • Better conversion rate from the website traffic
  • This tool along with some tools that let you know the company name the traffic is coming from is no less than a heaven for marketers
As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.

Do you think ZoomInfo Chat delivers good value for the price?

Yes

Are you happy with ZoomInfo Chat's feature set?

Yes

Did ZoomInfo Chat live up to sales and marketing promises?

Yes

Did implementation of ZoomInfo Chat go as expected?

Yes

Would you buy ZoomInfo Chat again?

Yes

In the space of personalized chatbots, there is no competition to ZoomInfo chats. It is more suited for B2B brands as you also get notified if a hot lead is on the website so that you can directly have a chat with that website visitor. It's a really helpful tool for the sales team, especially if you work for a startup or a small company.