What users are saying about
7 Ratings
7 Ratings
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Score 4.9 out of 100
6 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Project Management

    8.9

    10000ft

    89%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    10000ft ranks higher in 14/14 features

    Task Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Resource Management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Team Collaboration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Support for Waterfall Methodology

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Document Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    5.0

    10000ft

    50%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    10000ft ranks higher in 3/3 features

    Quotes/estimates

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Invoicing

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Project & financial reporting

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Replicon Polaris PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    10000ft

    86%
    2 Ratings
    10.0

    Replicon Polaris PSA

    100%
    4 Ratings

    Likelihood to Renew

    4.0

    10000ft

    40%
    1 Rating

    Replicon Polaris PSA

    N/A
    0 Ratings

    Support Rating

    10.0

    10000ft

    100%
    2 Ratings

    Replicon Polaris PSA

    N/A
    0 Ratings

    Likelihood to Recommend

    Artefact Product Group, LLC

    I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
    Read full review

    Replicon Inc

    It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
    Read full review

    Pros

    Artefact Product Group, LLC

    • Capacity planning/resource planning.
    • Operational forecast and bring it up in a very visual manner.
    Read full review

    Replicon Inc

    • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
    • It's so easy use &amp; maintain.
    • Support team is really impressive, seem to know their product.
    • Reporting is a breeze.
    Read full review

    Cons

    Artefact Product Group, LLC

    • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
    • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
    • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
    Read full review

    Replicon Inc

    • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
    • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
    • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
    • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
    Read full review

    Pricing Details

    10000ft

    Starting Price

    $9 per month per user

    Editions & Modules

    10000ft editions and modules pricing
    EditionModules
    Pro$91
    Business$322
    EnterpriseContact Sales3

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    If billed yearly, Pro version is offered at a discounted rate of $7/user/month and Business is offered at $25/user/month.

    Replicon Polaris PSA

    Starting Price

    Editions & Modules

    Replicon Polaris PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Artefact Product Group, LLC

      I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
      Read full review

      Replicon Inc

      No answers on this topic

      Support Rating

      Artefact Product Group, LLC

      They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
      Read full review

      Replicon Inc

      No answers on this topic

      Alternatives Considered

      Artefact Product Group, LLC

      Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
      Read full review

      Replicon Inc

      We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
      Read full review

      Return on Investment

      Artefact Product Group, LLC

      • Accurate forecasting.
      • Source of truth.
      Read full review

      Replicon Inc

      • No negative; we just use it for timesheets.
      Read full review

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