What users are saying about
40 Ratings
28 Ratings
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

If you want a super robust CRM that does it all, Capsule is not the way to go. It's missing a lot of elements that more powerful CRMs have (though it makes up for it with many integration possibilities). But in my opinion, that simplicity can be a good thing if you just want a way to keep track of your sales pipeline. A lot of people don't have the time or mental bandwidth to learn a new system, and it's better to learn something simple than to barely use something powerful. Capsule is also great if you have to keep track of a lot of contacts--a small PR firm would find this very useful.
Rosi Muñoz | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Capsule CRM
8.4
Customer data management / contact management
1CRM
9.0
Capsule CRM
8.3
Workflow management
1CRM
9.0
Capsule CRM
8.8
Territory management
1CRM
9.0
Capsule CRM
8.3
Opportunity management
1CRM
9.5
Capsule CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Capsule CRM
8.8
Contract management
1CRM
8.0
Capsule CRM
8.4
Quote & order management
1CRM
9.5
Capsule CRM
8.2
Interaction tracking
1CRM
9.0
Capsule CRM
8.1
Channel / partner relationship management
1CRM
9.0
Capsule CRM
8.4

Customer Service & Support

1CRM
9.5
Capsule CRM
7.8
Case management
1CRM
10.0
Capsule CRM
7.8
Call center management
1CRM
9.5
Capsule CRM
7.5
Help desk management
1CRM
9.0
Capsule CRM
8.0

Marketing Automation

1CRM
10.0
Capsule CRM
7.9
Lead management
1CRM
10.0
Capsule CRM
8.0
Email marketing
1CRM
10.0
Capsule CRM
7.8

CRM Project Management

1CRM
9.5
Capsule CRM
8.1
Task management
1CRM
9.0
Capsule CRM
8.2
Billing and invoicing management
1CRM
9.5
Capsule CRM
8.2
Reporting
1CRM
10.0
Capsule CRM
7.9

CRM Reporting & Analytics

1CRM
9.5
Capsule CRM
7.1
Forecasting
1CRM
9.0
Capsule CRM
7.0
Pipeline visualization
1CRM
9.5
Capsule CRM
7.3
Customizable reports
1CRM
10.0
Capsule CRM
7.0

Customization

1CRM
8.6
Capsule CRM
8.1
Custom fields
1CRM
8.5
Capsule CRM
8.0
Custom objects
1CRM
8.0
Capsule CRM
8.0
Scripting environment
1CRM
9.0
Capsule CRM
8.5
API for custom integration
1CRM
9.0
Capsule CRM
7.8

Security

1CRM
9.3
Capsule CRM
8.4
Single sign-on capability
1CRM
9.0
Capsule CRM
8.5
Role-based user permissions
1CRM
9.5
Capsule CRM
8.2

Social CRM

1CRM
7.5
Capsule CRM
7.2
Social data
1CRM
7.0
Capsule CRM
7.2
Social engagement
1CRM
8.0
Capsule CRM
7.2

Integrations with 3rd-party Software

1CRM
9.5
Capsule CRM
7.0
Marketing automation
1CRM
9.0
Capsule CRM
6.8
Compensation management
1CRM
10.0
Capsule CRM
7.2

Platform

1CRM
9.0
Capsule CRM
8.8
Mobile access
1CRM
9.0
Capsule CRM
8.8

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Capsule CRM

  • Many fields. It's not super customizable, at least at the free level, but there are many fields that you can utilize to fit your needs
  • Entirely web based. We've never experienced down time or lag issues.
  • Free! It's hard to find a powerful database for free.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

  • I REALLY wish they had the option to list an individual as being part of more than one company. That is a pretty basic feature that should be included!
  • It would be nice to have a more flexible workflow option with Tracks ("if this then that"), or a very simple flowchart of tasks that are generated depending on which way the opportunity goes.
  • There are barely any Capsule videos on Youtube. A feature I would really love is a set of tutorials or webinars that I could use for learning and for training others.
  • It would be neat if they integrated with project planning software like Basecamp or Wrike.
Rosi Muñoz | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Capsule CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Capsule CRM
8.3

Usability

1CRM
9.0
Capsule CRM

Support Rating

1CRM
10.0
Capsule CRM

Add comparison