What users are saying about
1CRM vs Capsule CRM
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 37 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
- Capsule CRM ranks higher in 2 feature sets: Marketing Automation, Platform
Sales Force Automation

9.3
1CRM
93%

8.3
Capsule CRM
83%
1CRM ranks higher in 8/9 features
1CRM ranks higher in 8/9 features
Customer data management / contact management

9.6
96%
5 Ratings
8.5
85%
15 Ratings
Workflow management

9.6
96%
5 Ratings
8.7
87%
13 Ratings
Territory management

9.3
93%
5 Ratings
7.8
78%
8 Ratings
Opportunity management

9.6
96%
5 Ratings
8.3
83%
15 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.9
89%
14 Ratings
Contract management

8.8
88%
5 Ratings
8.4
84%
12 Ratings
Quote & order management

9.6
96%
5 Ratings
8.0
80%
11 Ratings
Interaction tracking

9.6
96%
5 Ratings
7.5
75%
13 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
8.9
89%
11 Ratings
Customer Service & Support

9.6
1CRM
96%

8.5
Capsule CRM
85%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
8.7
87%
8 Ratings
Call center management

10.0
100%
5 Ratings
8.5
85%
7 Ratings
Help desk management

9.3
93%
4 Ratings
8.3
83%
8 Ratings
Marketing Automation

8.5
1CRM
85%

8.7
Capsule CRM
87%
Capsule CRM ranks higher in 2/2 features
Capsule CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings
8.9
89%
10 Ratings
Email marketing

8.3
83%
5 Ratings
8.6
86%
9 Ratings
CRM Project Management

9.0
1CRM
90%

8.2
Capsule CRM
82%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
8.3
83%
12 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
8.3
83%
10 Ratings
Reporting

9.4
94%
5 Ratings
7.9
79%
12 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

8.2
Capsule CRM
82%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
8.1
81%
12 Ratings
Pipeline visualization

9.4
94%
5 Ratings
8.2
82%
14 Ratings
Customizable reports

9.1
91%
5 Ratings
8.4
84%
11 Ratings
Customization

8.9
1CRM
89%

8.2
Capsule CRM
82%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
8.0
80%
13 Ratings
Custom objects

9.3
93%
4 Ratings
7.9
79%
11 Ratings
Scripting environment

8.6
86%
4 Ratings
8.6
86%
8 Ratings
API for custom integration

8.7
87%
4 Ratings
8.3
83%
10 Ratings
Security

9.3
1CRM
93%

8.2
Capsule CRM
82%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
10 Ratings
Role-based user permissions

9.4
94%
5 Ratings
8.5
85%
11 Ratings
Social CRM

9.1
1CRM
91%

7.9
Capsule CRM
79%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
8.1
81%
12 Ratings
Social engagement

9.2
92%
4 Ratings
7.7
77%
11 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

8.1
Capsule CRM
81%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings
8.4
84%
11 Ratings
Compensation management

8.6
86%
4 Ratings
7.9
79%
9 Ratings
Platform

7.7
1CRM
77%

7.9
Capsule CRM
79%
Capsule CRM ranks higher in 1/1 features
Capsule CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
7.9
79%
12 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.7
Capsule CRM
87%
15 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.7
Capsule CRM
87%
4 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

8.7
Capsule CRM
87%
4 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesCapsule CRM
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.

Verified User
Account Manager in Marketing
Marketing & Advertising Company, 1-10 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Capsule CRM
- Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
- The UI is clean and intuitive. We don't get easily overwhelmed while using it.
- Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
- I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
- Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Analyst
CSR-Atlanta, LLCManagement Consulting, 1-10 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Capsule CRM
- Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
- It needs to improve the user interface and make it more productive especially on the calendar view.
- The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Social Media Ghostwriter & Storyteller
AmyBlaschka.comWriting & Editing, 1-10 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Capsule CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18 per month per user
Capsule CRM Editions & Modules
Edition
Teams | $361 |
---|---|
Professional | $181 |
Enterprise | $541 |
- per month per user
Additional Pricing Details
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Capsule CRM
Capsule CRM 8.7
Based on 4 answers
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Frontend Developer
Asian Technology Information Program (ATIP)Information Technology & Services, 51-200 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Capsule CRM
Capsule CRM 8.7
Based on 4 answers
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Digital support officer
HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesCapsule CRM
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.

Verified User
Consultant in Marketing
Graphic Design Company, 1-10 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Capsule CRM
- It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
- It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
- Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Database Administrator
The Blake SchoolMarketing and Advertising, 1-10 employees