What users are saying about
56 Ratings
37 Ratings
56 Ratings
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Score 8.3 out of 100
37 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
  • Capsule CRM ranks higher in 2 feature sets: Marketing Automation, Platform

Sales Force Automation

9.3

1CRM

93%
8.3

Capsule CRM

83%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.5
85%
15 Ratings

Workflow management

9.6
96%
5 Ratings
8.7
87%
13 Ratings

Territory management

9.3
93%
5 Ratings
7.8
78%
8 Ratings

Opportunity management

9.6
96%
5 Ratings
8.3
83%
15 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.9
89%
14 Ratings

Contract management

8.8
88%
5 Ratings
8.4
84%
12 Ratings

Quote & order management

9.6
96%
5 Ratings
8.0
80%
11 Ratings

Interaction tracking

9.6
96%
5 Ratings
7.5
75%
13 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.9
89%
11 Ratings

Customer Service & Support

9.6

1CRM

96%
8.5

Capsule CRM

85%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
8.7
87%
8 Ratings

Call center management

10.0
100%
5 Ratings
8.5
85%
7 Ratings

Help desk management

9.3
93%
4 Ratings
8.3
83%
8 Ratings

Marketing Automation

8.5

1CRM

85%
8.7

Capsule CRM

87%
Capsule CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
8.9
89%
10 Ratings

Email marketing

8.3
83%
5 Ratings
8.6
86%
9 Ratings

CRM Project Management

9.0

1CRM

90%
8.2

Capsule CRM

82%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.3
83%
12 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.3
83%
10 Ratings

Reporting

9.4
94%
5 Ratings
7.9
79%
12 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.2

Capsule CRM

82%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.1
81%
12 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.2
82%
14 Ratings

Customizable reports

9.1
91%
5 Ratings
8.4
84%
11 Ratings

Customization

8.9

1CRM

89%
8.2

Capsule CRM

82%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.0
80%
13 Ratings

Custom objects

9.3
93%
4 Ratings
7.9
79%
11 Ratings

Scripting environment

8.6
86%
4 Ratings
8.6
86%
8 Ratings

API for custom integration

8.7
87%
4 Ratings
8.3
83%
10 Ratings

Security

9.3

1CRM

93%
8.2

Capsule CRM

82%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.0
80%
10 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.5
85%
11 Ratings

Social CRM

9.1

1CRM

91%
7.9

Capsule CRM

79%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.1
81%
12 Ratings

Social engagement

9.2
92%
4 Ratings
7.7
77%
11 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
8.1

Capsule CRM

81%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
8.4
84%
11 Ratings

Compensation management

8.6
86%
4 Ratings
7.9
79%
9 Ratings

Platform

7.7

1CRM

77%
7.9

Capsule CRM

79%
Capsule CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
7.9
79%
12 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.7

Capsule CRM

87%
15 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.7

Capsule CRM

87%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.7

Capsule CRM

87%
4 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Capsule CRM

It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Capsule CRM

  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Hannah Eleanor | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Capsule CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18 per month per user

Capsule CRM Editions & Modules

Edition
Teams$361
Professional$181
Enterprise$541
  1. per month per user
Additional Pricing Details

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Farjana Labonno | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Screenshots

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