1CRM vs Capsule CRM | TrustRadius

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

If you want a super robust CRM that does it all, Capsule is not the way to go. It's missing a lot of elements that more powerful CRMs have (though it makes up for it with many integration possibilities). But in my opinion, that simplicity can be a good thing if you just want a way to keep track of your sales pipeline. A lot of people don't have the time or mental bandwidth to learn a new system, and it's better to learn something simple than to barely use something powerful. Capsule is also great if you have to keep track of a lot of contacts--a small PR firm would find this very useful.

Read full review

Rosi Muñoz

Analyst

CSR-Atlanta, LLCManagement Consulting, 1-10 employees

View all 11 answers on this topic

Feature Rating Comparison

1CRM

Capsule CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Capsule CRM

Case management

Call center management

Help desk management

1CRM

Capsule CRM

Lead management

Email marketing

1CRM

Marketing automation

Compensation management

1CRM

Capsule CRM

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 2 answers on this topic

Many fields. It's not super customizable, at least at the free level, but there are many fields that you can utilize to fit your needs
Entirely web based. We've never experienced down time or lag issues.
Free! It's hard to find a powerful database for free.

Read full review

Alicia Barevich, bCRE, bCEE

Database Administrator

The Blake SchoolMarketing and Advertising, 1-10 employees

View all 11 answers on this topic

Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

I REALLY wish they had the option to list an individual as being part of more than one company. That is a pretty basic feature that should be included!
It would be nice to have a more flexible workflow option with Tracks ("if this then that"), or a very simple flowchart of tasks that are generated depending on which way the opportunity goes.
There are barely any Capsule videos on Youtube. A feature I would really love is a set of tutorials or webinars that I could use for learning and for training others.
It would be neat if they integrated with project planning software like Basecamp or Wrike.

Read full review

Rosi Muñoz

Analyst

CSR-Atlanta, LLCManagement Consulting, 1-10 employees

View all 11 answers on this topic

Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.

Read full review

Verified User

Consultant in Marketing

Graphic Design Company, 1-10 employees

View all 11 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.

Read full review

Alicia Barevich, bCRE, bCEE

Database Administrator

The Blake SchoolMarketing and Advertising, 1-10 employees

View all 11 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Capsule CRM

1CRM

Capsule CRM

Likelihood to Recommend

1CRM

Capsule CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

1CRM

Capsule CRM

Cons

1CRM

Capsule CRM

Usability

1CRM

Capsule CRM

Support Rating

1CRM

Capsule CRM

Alternatives Considered

1CRM

Capsule CRM

Return on Investment

1CRM

Capsule CRM

Screenshots

1CRM

Capsule CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison