What users are saying about
53 Ratings
9 Ratings
53 Ratings
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Score 8.8 out of 100
9 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

1CRM

The CRM includes excellent quote and invoice features at a fair price. When I first saw it, it seemed well suited to a small/medium company, and that has proven to be true for ours. When we first signed up, the project management and customer support roles were just a bonus, but we've found that we need them now, so it keeps us in one place.
salman inamdar | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.1
Cosential
8.7
Customer data management / contact management
1CRM
9.1
Cosential
10.0
Workflow management
1CRM
9.4
Cosential
6.0
Territory management
1CRM
9.0
Cosential
9.0
Opportunity management
1CRM
9.5
Cosential
10.0
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.7
Cosential
10.0
Contract management
1CRM
8.8
Cosential
Quote & order management
1CRM
9.2
Cosential
Interaction tracking
1CRM
9.1
Cosential
9.0
Channel / partner relationship management
1CRM
8.9
Cosential
7.0

Customer Service & Support

1CRM
9.1
Cosential
Case management
1CRM
8.8
Cosential
Call center management
1CRM
9.4
Cosential
Help desk management
1CRM
9.2
Cosential

Marketing Automation

1CRM
8.9
Cosential
7.5
Lead management
1CRM
9.0
Cosential
10.0
Email marketing
1CRM
8.8
Cosential
5.0

CRM Project Management

1CRM
9.0
Cosential
8.0
Task management
1CRM
9.0
Cosential
7.0
Billing and invoicing management
1CRM
8.9
Cosential
Reporting
1CRM
9.2
Cosential
9.0

CRM Reporting & Analytics

1CRM
9.1
Cosential
8.7
Forecasting
1CRM
8.9
Cosential
6.0
Pipeline visualization
1CRM
9.3
Cosential
10.0
Customizable reports
1CRM
9.2
Cosential
10.0

Customization

1CRM
8.9
Cosential
7.5
Custom fields
1CRM
8.8
Cosential
9.0
Custom objects
1CRM
9.1
Cosential
6.0
Scripting environment
1CRM
8.7
Cosential
API for custom integration
1CRM
8.8
Cosential

Security

1CRM
9.1
Cosential
10.0
Single sign-on capability
1CRM
9.2
Cosential
10.0
Role-based user permissions
1CRM
9.0
Cosential
10.0

Social CRM

1CRM
9.1
Cosential
5.0
Social data
1CRM
8.9
Cosential
5.0
Social engagement
1CRM
9.3
Cosential
5.0

Integrations with 3rd-party Software

1CRM
8.2
Cosential
5.0
Marketing automation
1CRM
8.1
Cosential
5.0
Compensation management
1CRM
8.3
Cosential

Platform

1CRM
7.7
Cosential
7.0
Mobile access
1CRM
7.7
Cosential
7.0

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

1CRM

  • It's dependent on the uptime and a support of third party.
  • It's essential to maintain all the hardware.
  • There is some update problem.
Anonymous | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Usability

1CRM

1CRM 9.4
Based on 7 answers
This tool is used more when compared to other tools available in market. Reviews for this tool are quite remarkable and it has been recommended by successful clients.
Anonymous | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.6
Based on 7 answers
This program is very complete which I like very much, because I can handle a variety of features in a single tool, so it becomes a very useful tool, I like that it can be integrated with other applications without problems and maintaining the same quality.
salman inamdar | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

1CRM

  • The CRM includes excellent quote and invoice features at a fair price.
  • When I first saw it, it seemed well suited to a small/medium company, and that has proven to be true for ours.
  • When we first signed up, the project management and customer support roles were just a bonus, but we've found that we need them now, so it keeps us in one place.
salman inamdar | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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