• Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
• Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
• Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
• Simple to add different products and sell easily with the integrated shopping cart
• Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
• Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.

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• Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
• Integration with our email provider to be able to segment buyers based on timing of purchase.
• Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
• Products set up was easy and there are options for categories and classes to make setting up the store easy.
• Easy to use for someone with no programming skills.

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• I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
• When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
• Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!

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• Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
• For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
• While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.

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• Faster lead conversion, definitely

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• Enhanced customer service with ticket system.
• Was able to quickly set up shop and get started on the web.

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