What users are saying about

7Sheep

24 Ratings
Score 8 out of 101

Pega Customer Engagement Suite

22 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

7Sheep

If you need your own dedicated database then ask. It is possible to set up but it is an additional monthly cost - we chose this option because it is important for the data that we store and our data protection policy. We will do a custom integration to our internal purpose-built software and are also commissioning them to do this at an additional fee. We were very open about our use cases and this generated some good ideas from their support for set-up.

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Pega Customer Engagement Suite
WYSIWYG email editor
7Sheep
8.3
Pega Customer Engagement Suite
Dynamic content
7Sheep
6.9
Pega Customer Engagement Suite
Ability to test dynamic content
7Sheep
5.9
Pega Customer Engagement Suite
Landing pages
7Sheep
6.6
Pega Customer Engagement Suite
A/B testing
7Sheep
6.3
Pega Customer Engagement Suite
Mobile optimization
7Sheep
7.8
Pega Customer Engagement Suite
Email deliverability
7Sheep
8.4
Pega Customer Engagement Suite
List management
7Sheep
7.9
Pega Customer Engagement Suite
Triggered drip sequences
7Sheep
7.6
Pega Customer Engagement Suite

Lead Management

7Sheep
7.4
Pega Customer Engagement Suite
Lead nurturing
7Sheep
8.0
Pega Customer Engagement Suite
Lead scoring and grading
7Sheep
6.6
Pega Customer Engagement Suite
Data quality management
7Sheep
7.8
Pega Customer Engagement Suite
Automated sales alerts and tasks
7Sheep
7.1
Pega Customer Engagement Suite

Campaign Management

7Sheep
8.6
Pega Customer Engagement Suite
Calendaring
7Sheep
9.1
Pega Customer Engagement Suite
Event/webinar marketing
7Sheep
8.0
Pega Customer Engagement Suite

Social Media Marketing

7Sheep
8.3
Pega Customer Engagement Suite
Social sharing and campaigns
7Sheep
8.3
Pega Customer Engagement Suite
Social profile integration
7Sheep
8.3
Pega Customer Engagement Suite

Reporting & Analytics

7Sheep
6.8
Pega Customer Engagement Suite
Dashboards
7Sheep
6.4
Pega Customer Engagement Suite
Standard reports
7Sheep
6.4
Pega Customer Engagement Suite
Custom reports
7Sheep
7.6
Pega Customer Engagement Suite

Platform & Infrastructure

7Sheep
7.6
Pega Customer Engagement Suite
API
7Sheep
8.5
Pega Customer Engagement Suite
Role-based workflow & approvals
7Sheep
6.8
Pega Customer Engagement Suite
Customizability
7Sheep
7.8
Pega Customer Engagement Suite
Integration with Salesforce.com
7Sheep
7.3
Pega Customer Engagement Suite

Sales Force Automation

7Sheep
Pega Customer Engagement Suite
7.8
Customer data management / contact management
7Sheep
Pega Customer Engagement Suite
8.5
Workflow management
7Sheep
Pega Customer Engagement Suite
8.2
Territory management
7Sheep
Pega Customer Engagement Suite
7.9
Opportunity management
7Sheep
Pega Customer Engagement Suite
8.2
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Pega Customer Engagement Suite
7.3
Interaction tracking
7Sheep
Pega Customer Engagement Suite
7.0

Customer Service & Support

7Sheep
Pega Customer Engagement Suite
8.5
Case management
7Sheep
Pega Customer Engagement Suite
8.8
Call center management
7Sheep
Pega Customer Engagement Suite
8.5
Help desk management
7Sheep
Pega Customer Engagement Suite
8.2

Marketing Automation

7Sheep
Pega Customer Engagement Suite
8.0
Lead management
7Sheep
Pega Customer Engagement Suite
7.9
Email marketing
7Sheep
Pega Customer Engagement Suite
8.2

CRM Project Management

7Sheep
Pega Customer Engagement Suite
8.2
Task management
7Sheep
Pega Customer Engagement Suite
7.9
Reporting
7Sheep
Pega Customer Engagement Suite
8.5

CRM Reporting & Analytics

7Sheep
Pega Customer Engagement Suite
8.0
Pipeline visualization
7Sheep
Pega Customer Engagement Suite
7.9
Customizable reports
7Sheep
Pega Customer Engagement Suite
8.2

Customization

7Sheep
Pega Customer Engagement Suite
7.5
Custom fields
7Sheep
Pega Customer Engagement Suite
7.9
Custom objects
7Sheep
Pega Customer Engagement Suite
7.6
Scripting environment
7Sheep
Pega Customer Engagement Suite
7.6
API for custom integration
7Sheep
Pega Customer Engagement Suite
7.0

Security

7Sheep
Pega Customer Engagement Suite
8.0
Single sign-on capability
7Sheep
Pega Customer Engagement Suite
8.2
Role-based user permissions
7Sheep
Pega Customer Engagement Suite
7.9

Social CRM

7Sheep
Pega Customer Engagement Suite
6.7
Social data
7Sheep
Pega Customer Engagement Suite
6.7
Social engagement
7Sheep
Pega Customer Engagement Suite
6.7

Integrations with 3rd-party Software

7Sheep
Pega Customer Engagement Suite
6.7
Marketing automation
7Sheep
Pega Customer Engagement Suite
6.7

Platform

7Sheep
Pega Customer Engagement Suite
7.0
Mobile access
7Sheep
Pega Customer Engagement Suite
7.0

Pros

  • 7Sheep's support is fantastic and they have been extremely helpful, whenever we have encountered issues or needed assistance, in particular when we first began using the product. They were great in helping us to customize everything for our use.
  • I particularly appreciate how easy it is to create queries and separate our contact lists. This aids us immensely with targeted communications.
  • The tags to personalize mailings are incredibly useful and save a lot of time.
  • I enabled text message campaigns within our account and it is really very simple, a very low additional cost and drives our personalized engagement further.
  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows

Cons

  • The personalized tags cannot be accessed from the menu/page you create your emails. I get around this by opening two windows, but in the future this might be an improvement.
  • I needed to create custom reports in order to get the overview on the campaigns that I needed. More generic reporting would be a useful feature.
  • I would like to be able to duplicate e-mail campaigns across different activities/databases. I could set up a mailing template for this but sometimes it would be good to be able to just re-create a particular campaign that we received a good response to for another, entirely different, activity.
  • A major shortfall for Pega is its integration capability, unlike IBM BPM which is integration-centric. IBM comes with an array of products which suits needs of varying degree.
  • Advanced integration is solved by BPEL Process Server which has support for state-based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security use cases with DataPower, Social BPM with IBM BPM, WODM, Mobile app development with Worklight.
  • Pega Customer Engagement Suite is a Pretty Expensive tool and many small organizations cannot afford the high price for licensing and cloud implementation.

Likelihood to Renew

7Sheep8.2
Based on 3 answers
Because it's affordable and really useful to me as a freelancer - I don't see that changing anytime soon!
No score
No answers yet
No answers on this topic

Usability

7Sheep7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
No score
No answers yet
No answers on this topic

Support

7Sheep8.2
Based on 3 answers
I seem to always talk to the same person and they've been very helpful and given support where needed.
No score
No answers yet
No answers on this topic

Alternatives Considered

7Sheep is easier to use as forms are integrated into contact lists. HubSpot was not affordable for our organization because of our high number of contacts. Didn't want to sign a year long contract.
Both are equally good in what they support and capabilities they provide. Pega is much more integrated and can be customized I believe while Salesforce is more user-friendly.

Return on Investment

  • Saving time with my event being able to create auto-messages and also all of the badges.
  • Using templates I set up very easily with the template editor has given a more professional look and I have been complimented on it.
  • I get a lot more responses to my messages now that I send them out with the personalisation. We also are able to save a lot of time without using the mail merge in word and Excel.
  • Pega implementation provides an Incremental Revenue on manual conversions from file systems & workflow automation. We have an example of the incremental revenue for health care claims approval & it was 78% for the total volume of claims received in a quarter.
  • Pega application development has censing fees, upgrade costs, training costs, secondary hardware and software overhead, additional FTEs and headcount increases, because chances those costs are very real and often much higher than the original price tag. Hence, Total Cost of Ownership (TCO) is very high and the benefits will be realized in a few years.
  • As enterprises focus on ROI analyses related to IT investments, there are multiple methodologies that serve to provide a complete picture of the total economic impact of purchase decisions of PRPC. The organizations wanted to improve key contact center KPIs around customer satisfaction, including incremental conversions, higher order values or lifetime values, and higher retention and loyalty using PRPC and it gets measured using ticketing systems, surveys, and multiple metrics. Quantitatively capturing implementation risk and impact risk by directly adjusting the financial estimates results provides more meaningful and accurate estimates and a more accurate projection of the ROI.

Screenshots

Pega Customer Engagement Suite

Pricing Details

7Sheep

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
7Sheep Editions & Modules
7Sheep
Edition
Entrepreneur
$591
Small Team
$2492
Business
$3893
Enterprise
4
1. Single User
2. Per month, up to 5 Users
3. Per month, up to 10 users
4. Above 10 users
Additional Pricing Details

7Sheep More Information

Pega Customer Engagement Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pega Customer Engagement Suite Editions & Modules
Pega Customer Engagement Suite
Additional Pricing Details

Pega Customer Engagement Suite More Information