What users are saying about

7Sheep

24 Ratings
Score 8 out of 101

Pega Customer Engagement Suite

29 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

7Sheep

As there are not currently any out of the box integrations with 7Sheep I would ask them to talk about the API and integrations - they can be done but it is best to ask for a timeline on this too. It will also be interesting to see when further integrations are offered - they had no set timeline for this when we spoke at the beginning of the year.

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Pega Customer Engagement Suite
WYSIWYG email editor
7Sheep
8.3
Pega Customer Engagement Suite
Dynamic content
7Sheep
6.9
Pega Customer Engagement Suite
Ability to test dynamic content
7Sheep
5.9
Pega Customer Engagement Suite
Landing pages
7Sheep
6.6
Pega Customer Engagement Suite
A/B testing
7Sheep
6.3
Pega Customer Engagement Suite
Mobile optimization
7Sheep
7.8
Pega Customer Engagement Suite
Email deliverability
7Sheep
8.4
Pega Customer Engagement Suite
List management
7Sheep
7.9
Pega Customer Engagement Suite
Triggered drip sequences
7Sheep
7.6
Pega Customer Engagement Suite

Lead Management

7Sheep
7.4
Pega Customer Engagement Suite
Lead nurturing
7Sheep
8.0
Pega Customer Engagement Suite
Lead scoring and grading
7Sheep
6.6
Pega Customer Engagement Suite
Data quality management
7Sheep
7.8
Pega Customer Engagement Suite
Automated sales alerts and tasks
7Sheep
7.1
Pega Customer Engagement Suite

Campaign Management

7Sheep
8.6
Pega Customer Engagement Suite
Calendaring
7Sheep
9.1
Pega Customer Engagement Suite
Event/webinar marketing
7Sheep
8.0
Pega Customer Engagement Suite

Social Media Marketing

7Sheep
8.3
Pega Customer Engagement Suite
Social sharing and campaigns
7Sheep
8.3
Pega Customer Engagement Suite
Social profile integration
7Sheep
8.3
Pega Customer Engagement Suite

Reporting & Analytics

7Sheep
6.8
Pega Customer Engagement Suite
Dashboards
7Sheep
6.4
Pega Customer Engagement Suite
Standard reports
7Sheep
6.4
Pega Customer Engagement Suite
Custom reports
7Sheep
7.6
Pega Customer Engagement Suite

Platform & Infrastructure

7Sheep
7.6
Pega Customer Engagement Suite
API
7Sheep
8.5
Pega Customer Engagement Suite
Role-based workflow & approvals
7Sheep
6.8
Pega Customer Engagement Suite
Customizability
7Sheep
7.8
Pega Customer Engagement Suite
Integration with Salesforce.com
7Sheep
7.3
Pega Customer Engagement Suite

Sales Force Automation

7Sheep
Pega Customer Engagement Suite
7.6
Customer data management / contact management
7Sheep
Pega Customer Engagement Suite
8.0
Workflow management
7Sheep
Pega Customer Engagement Suite
8.1
Territory management
7Sheep
Pega Customer Engagement Suite
7.0
Opportunity management
7Sheep
Pega Customer Engagement Suite
8.1
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Pega Customer Engagement Suite
7.3
Interaction tracking
7Sheep
Pega Customer Engagement Suite
7.3

Customer Service & Support

7Sheep
Pega Customer Engagement Suite
8.3
Case management
7Sheep
Pega Customer Engagement Suite
8.7
Call center management
7Sheep
Pega Customer Engagement Suite
8.1
Help desk management
7Sheep
Pega Customer Engagement Suite
8.2

Marketing Automation

7Sheep
Pega Customer Engagement Suite
7.9
Lead management
7Sheep
Pega Customer Engagement Suite
7.9
Email marketing
7Sheep
Pega Customer Engagement Suite
8.0

CRM Project Management

7Sheep
Pega Customer Engagement Suite
8.1
Task management
7Sheep
Pega Customer Engagement Suite
8.3
Reporting
7Sheep
Pega Customer Engagement Suite
7.9

CRM Reporting & Analytics

7Sheep
Pega Customer Engagement Suite
8.0
Pipeline visualization
7Sheep
Pega Customer Engagement Suite
8.0
Customizable reports
7Sheep
Pega Customer Engagement Suite
8.1

Customization

7Sheep
Pega Customer Engagement Suite
7.3
Custom fields
7Sheep
Pega Customer Engagement Suite
8.1
Custom objects
7Sheep
Pega Customer Engagement Suite
7.5
Scripting environment
7Sheep
Pega Customer Engagement Suite
6.8
API for custom integration
7Sheep
Pega Customer Engagement Suite
7.0

Security

7Sheep
Pega Customer Engagement Suite
8.3
Single sign-on capability
7Sheep
Pega Customer Engagement Suite
8.3
Role-based user permissions
7Sheep
Pega Customer Engagement Suite
8.3

Social CRM

7Sheep
Pega Customer Engagement Suite
7.4
Social data
7Sheep
Pega Customer Engagement Suite
7.5
Social engagement
7Sheep
Pega Customer Engagement Suite
7.3

Integrations with 3rd-party Software

7Sheep
Pega Customer Engagement Suite
7.0
Marketing automation
7Sheep
Pega Customer Engagement Suite
7.0

Platform

7Sheep
Pega Customer Engagement Suite
7.9
Mobile access
7Sheep
Pega Customer Engagement Suite
7.9

Pros

  • 7Sheep's support is fantastic and they have been extremely helpful, whenever we have encountered issues or needed assistance, in particular when we first began using the product. They were great in helping us to customize everything for our use.
  • I particularly appreciate how easy it is to create queries and separate our contact lists. This aids us immensely with targeted communications.
  • The tags to personalize mailings are incredibly useful and save a lot of time.
  • I enabled text message campaigns within our account and it is really very simple, a very low additional cost and drives our personalized engagement further.
  • Pegasystems is a leader in the field of BPM software and is active worldwide. Pega is considered the market leader in BPM solutions by Gartner and Forrester. With the PegaRULES Process Commander (PRPC for short), Pegasystems enables companies to set up processes that are efficient, flexible and transparent
  • The software offers many possibilities for building an application in a short time and easily integrating it into existing systems in your organisation. Pega supports the common protocols for making these links. Applications are built in a reusable and flexible way without hard-coding anything into the system. This enabled changes to be carried out by authorised users and/or administrators.
  • Pegasystems is the leading provider of enterprise-class business process management software and solutions. Pega BPM puts business users in control of business process management, with features such as highly intuitive process design tools and automated generation of application code. The result is less reliance on technologists and greater process agility.

Cons

  • The terminology used is not always obvious to people who are not marketing automation experts, but it's essentially a personal learning curve - and 7Sheep does take user suggestions onboard and works to improve these things all the time.
  • Design flexibility already outclasses some of the other systems I have used, but even more flexibility/adaptability would obviously make my marcomms job even easier.
  • At the beginning, the wiki was a little too technical for me, when I just wanted answers to a "how do I make it do this" question.
  • Integration with other vendor apps
  • Bots or Robotic automation capabilities
  • Screen Customization

Likelihood to Renew

7Sheep8.2
Based on 3 answers
Because it's affordable and really useful to me as a freelancer - I don't see that changing anytime soon!
No score
No answers yet
No answers on this topic

Usability

7Sheep7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
No score
No answers yet
No answers on this topic

Support

7Sheep8.2
Based on 3 answers
I seem to always talk to the same person and they've been very helpful and given support where needed.
No score
No answers yet
No answers on this topic

Alternatives Considered

I've mostly used survey monkey and google forms and doodle for small inexpensive jobs - anything more sophisticated always seemed to cost more than the actual fee I charge. 7sheep does everything they do, but it automates a lot of the processing, for a cost which is affordable and makes me more efficient - as I can use my subscription for different clients.
Both are equally good in what they support and capabilities they provide. Pega is much more integrated and can be customized I believe while Salesforce is more user-friendly.

Return on Investment

  • increasing customer engagement
  • increased ease to deliver multiple step marketing campaigns
  • fewer forgotten emails due to drip campaign automation
  • Customer Relationship processes can be accelerated with the Pega platform, and hence, ensuring a better engagement.
  • Pega needs a lot of maintainability support on development, but little support on deployment.
  • Pega provides several channels to connect with the Customer and attract new possible customers.

Screenshots

Pega Customer Engagement Suite

Pricing Details

7Sheep

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
7Sheep Editions & Modules
7Sheep
Edition
Entrepreneur
$591
Small Team
$2492
Business
$3893
Enterprise
4
1. Single User
2. Per month, up to 5 Users
3. Per month, up to 10 users
4. Above 10 users
Additional Pricing Details

7Sheep More Information

Pega Customer Engagement Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pega Customer Engagement Suite Editions & Modules
Pega Customer Engagement Suite
Additional Pricing Details

Pega Customer Engagement Suite More Information