What users are saying about
24 Ratings
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Score 8 out of 101
30 Ratings
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Score 8 out of 101

Likelihood to Recommend

7Sheep

I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.
Martin Dr. Leute profile photo

Pega Customer Engagement Suite

Best suited for scenarios where it helps manage customer engagement across multiple interaction channels. Integrated experience helps drive the intelligent campaigns and meaningful conversations throughout the customer journey. With inbuilt Analytics support, it provides visibility into your key customer metrics and you can track and improve those metrics across the customer journey.Less appropriate in bots or RPA scenario.
No photo available

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Pega Customer Engagement Suite
WYSIWYG email editor
7Sheep
8.3
Pega Customer Engagement Suite
Dynamic content
7Sheep
6.9
Pega Customer Engagement Suite
Ability to test dynamic content
7Sheep
5.9
Pega Customer Engagement Suite
Landing pages
7Sheep
6.6
Pega Customer Engagement Suite
A/B testing
7Sheep
6.3
Pega Customer Engagement Suite
Mobile optimization
7Sheep
7.8
Pega Customer Engagement Suite
Email deliverability
7Sheep
8.4
Pega Customer Engagement Suite
List management
7Sheep
7.9
Pega Customer Engagement Suite
Triggered drip sequences
7Sheep
7.6
Pega Customer Engagement Suite

Lead Management

7Sheep
7.4
Pega Customer Engagement Suite
Lead nurturing
7Sheep
8.0
Pega Customer Engagement Suite
Lead scoring and grading
7Sheep
6.6
Pega Customer Engagement Suite
Data quality management
7Sheep
7.8
Pega Customer Engagement Suite
Automated sales alerts and tasks
7Sheep
7.1
Pega Customer Engagement Suite

Campaign Management

7Sheep
8.6
Pega Customer Engagement Suite
Calendaring
7Sheep
9.1
Pega Customer Engagement Suite
Event/webinar marketing
7Sheep
8.0
Pega Customer Engagement Suite

Social Media Marketing

7Sheep
8.3
Pega Customer Engagement Suite
Social sharing and campaigns
7Sheep
8.3
Pega Customer Engagement Suite
Social profile integration
7Sheep
8.3
Pega Customer Engagement Suite

Reporting & Analytics

7Sheep
6.8
Pega Customer Engagement Suite
Dashboards
7Sheep
6.4
Pega Customer Engagement Suite
Standard reports
7Sheep
6.4
Pega Customer Engagement Suite
Custom reports
7Sheep
7.6
Pega Customer Engagement Suite

Platform & Infrastructure

7Sheep
7.6
Pega Customer Engagement Suite
API
7Sheep
8.5
Pega Customer Engagement Suite
Role-based workflow & approvals
7Sheep
6.8
Pega Customer Engagement Suite
Customizability
7Sheep
7.8
Pega Customer Engagement Suite
Integration with Salesforce.com
7Sheep
7.3
Pega Customer Engagement Suite

Sales Force Automation

7Sheep
Pega Customer Engagement Suite
7.6
Customer data management / contact management
7Sheep
Pega Customer Engagement Suite
8.0
Workflow management
7Sheep
Pega Customer Engagement Suite
8.1
Territory management
7Sheep
Pega Customer Engagement Suite
7.0
Opportunity management
7Sheep
Pega Customer Engagement Suite
8.1
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Pega Customer Engagement Suite
7.3
Interaction tracking
7Sheep
Pega Customer Engagement Suite
7.3

Customer Service & Support

7Sheep
Pega Customer Engagement Suite
8.3
Case management
7Sheep
Pega Customer Engagement Suite
8.7
Call center management
7Sheep
Pega Customer Engagement Suite
8.0
Help desk management
7Sheep
Pega Customer Engagement Suite
8.2

Marketing Automation

7Sheep
Pega Customer Engagement Suite
7.9
Lead management
7Sheep
Pega Customer Engagement Suite
7.9
Email marketing
7Sheep
Pega Customer Engagement Suite
8.0

CRM Project Management

7Sheep
Pega Customer Engagement Suite
8.1
Task management
7Sheep
Pega Customer Engagement Suite
8.3
Reporting
7Sheep
Pega Customer Engagement Suite
7.9

CRM Reporting & Analytics

7Sheep
Pega Customer Engagement Suite
8.0
Pipeline visualization
7Sheep
Pega Customer Engagement Suite
8.0
Customizable reports
7Sheep
Pega Customer Engagement Suite
8.1

Customization

7Sheep
Pega Customer Engagement Suite
7.3
Custom fields
7Sheep
Pega Customer Engagement Suite
8.1
Custom objects
7Sheep
Pega Customer Engagement Suite
7.5
Scripting environment
7Sheep
Pega Customer Engagement Suite
6.7
API for custom integration
7Sheep
Pega Customer Engagement Suite
7.0

Security

7Sheep
Pega Customer Engagement Suite
8.4
Single sign-on capability
7Sheep
Pega Customer Engagement Suite
8.4
Role-based user permissions
7Sheep
Pega Customer Engagement Suite
8.4

Social CRM

7Sheep
Pega Customer Engagement Suite
7.4
Social data
7Sheep
Pega Customer Engagement Suite
7.5
Social engagement
7Sheep
Pega Customer Engagement Suite
7.4

Integrations with 3rd-party Software

7Sheep
Pega Customer Engagement Suite
7.0
Marketing automation
7Sheep
Pega Customer Engagement Suite
7.0

Platform

7Sheep
Pega Customer Engagement Suite
7.9
Mobile access
7Sheep
Pega Customer Engagement Suite
7.9

Pros

7Sheep

  • Training: I set up automated emails to regularly send tips and tricks to my users.
  • Newsletter: Updates of my software are announced via the email campaign feature.
  • Forms: I send out questionnaires to my users and gather feedback via forms.
No photo available

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
No photo available

Cons

7Sheep

  • Import is sometimes slow.
  • Seeing the segment for a mailing switches to the result list. Would be good to stay in the mailing.
Stefan Rehm profile photo

Pega Customer Engagement Suite

  • Integration with other vendor apps
  • Bots or Robotic automation capabilities
  • Screen Customization
No photo available

Likelihood to Renew

7Sheep

7Sheep 8.2
Based on 3 answers
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Clemens Degendorfer profile photo

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Usability

7Sheep

7Sheep 7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
No photo available

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Support

7Sheep

7Sheep 8.2
Based on 3 answers
I seem to always talk to the same person and they've been very helpful and given support where needed.
No photo available

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

7Sheep

We all are more effective using 7Sheep and like the additional insight. Personal support is very important for us and we get that with 7Sheep.
Haider Shnawa profile photo

Pega Customer Engagement Suite

Both are equally good in what they support and capabilities they provide. Pega is much more integrated and can be customized I believe while Salesforce is more user-friendly.
No photo available

Return on Investment

7Sheep

  • Our newsletter is now more effective.
  • We now know what our contacts are interested in as I see which pages they are visiting on my website. This helps in the sales process.
  • I needed some time to get used to using another tool in sales and marketing. But the additional insight is worth the effort.
Haider Shnawa profile photo

Pega Customer Engagement Suite

  • Integrated and well tracked customized campaigns
  • Enhanced reporting leading to key metrics tracking and improvement
  • Overall Customer experience enhancement
No photo available

Screenshots

Pega Customer Engagement Suite

Pricing Details

7Sheep

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

7Sheep Editions & Modules

7Sheep
Edition
Entrepreneur
$591
Small Team
$2492
Business
$3893
Enterprise
4
1. Single User
2. Per month, up to 5 Users
3. Per month, up to 10 users
4. Above 10 users
Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Pega Customer Engagement Suite
Additional Pricing Details

Add comparison