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24 Ratings
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Score 8 out of 101
29 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

7Sheep

I think 7Sheep is especially important for organizations who need flexibility in translating and adapting their communications for an international target group. Being able to send out mailings and set forms up in multiple languages is very useful and in some cases necessary. Also, 7Sheep is great if you want to track how people are responding to your mailings. For example, do they open the mailings? If so, what do they click?
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Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
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Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Pega Customer Engagement Suite
WYSIWYG email editor
7Sheep
8.3
Pega Customer Engagement Suite
Dynamic content
7Sheep
6.9
Pega Customer Engagement Suite
Ability to test dynamic content
7Sheep
5.9
Pega Customer Engagement Suite
Landing pages
7Sheep
6.6
Pega Customer Engagement Suite
A/B testing
7Sheep
6.3
Pega Customer Engagement Suite
Mobile optimization
7Sheep
7.8
Pega Customer Engagement Suite
Email deliverability
7Sheep
8.4
Pega Customer Engagement Suite
List management
7Sheep
7.9
Pega Customer Engagement Suite
Triggered drip sequences
7Sheep
7.6
Pega Customer Engagement Suite

Lead Management

7Sheep
7.4
Pega Customer Engagement Suite
Lead nurturing
7Sheep
8.0
Pega Customer Engagement Suite
Lead scoring and grading
7Sheep
6.6
Pega Customer Engagement Suite
Data quality management
7Sheep
7.8
Pega Customer Engagement Suite
Automated sales alerts and tasks
7Sheep
7.1
Pega Customer Engagement Suite

Campaign Management

7Sheep
8.6
Pega Customer Engagement Suite
Calendaring
7Sheep
9.1
Pega Customer Engagement Suite
Event/webinar marketing
7Sheep
8.0
Pega Customer Engagement Suite

Social Media Marketing

7Sheep
8.3
Pega Customer Engagement Suite
Social sharing and campaigns
7Sheep
8.3
Pega Customer Engagement Suite
Social profile integration
7Sheep
8.3
Pega Customer Engagement Suite

Reporting & Analytics

7Sheep
6.8
Pega Customer Engagement Suite
Dashboards
7Sheep
6.4
Pega Customer Engagement Suite
Standard reports
7Sheep
6.4
Pega Customer Engagement Suite
Custom reports
7Sheep
7.6
Pega Customer Engagement Suite

Platform & Infrastructure

7Sheep
7.6
Pega Customer Engagement Suite
API
7Sheep
8.5
Pega Customer Engagement Suite
Role-based workflow & approvals
7Sheep
6.8
Pega Customer Engagement Suite
Customizability
7Sheep
7.8
Pega Customer Engagement Suite
Integration with Salesforce.com
7Sheep
7.3
Pega Customer Engagement Suite

Sales Force Automation

7Sheep
Pega Customer Engagement Suite
7.6
Customer data management / contact management
7Sheep
Pega Customer Engagement Suite
8.0
Workflow management
7Sheep
Pega Customer Engagement Suite
8.1
Territory management
7Sheep
Pega Customer Engagement Suite
7.0
Opportunity management
7Sheep
Pega Customer Engagement Suite
8.1
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Pega Customer Engagement Suite
7.3
Interaction tracking
7Sheep
Pega Customer Engagement Suite
7.3

Customer Service & Support

7Sheep
Pega Customer Engagement Suite
8.3
Case management
7Sheep
Pega Customer Engagement Suite
8.7
Call center management
7Sheep
Pega Customer Engagement Suite
8.1
Help desk management
7Sheep
Pega Customer Engagement Suite
8.2

Marketing Automation

7Sheep
Pega Customer Engagement Suite
7.9
Lead management
7Sheep
Pega Customer Engagement Suite
7.9
Email marketing
7Sheep
Pega Customer Engagement Suite
8.0

CRM Project Management

7Sheep
Pega Customer Engagement Suite
8.1
Task management
7Sheep
Pega Customer Engagement Suite
8.3
Reporting
7Sheep
Pega Customer Engagement Suite
7.9

CRM Reporting & Analytics

7Sheep
Pega Customer Engagement Suite
8.0
Pipeline visualization
7Sheep
Pega Customer Engagement Suite
8.0
Customizable reports
7Sheep
Pega Customer Engagement Suite
8.1

Customization

7Sheep
Pega Customer Engagement Suite
7.3
Custom fields
7Sheep
Pega Customer Engagement Suite
8.1
Custom objects
7Sheep
Pega Customer Engagement Suite
7.5
Scripting environment
7Sheep
Pega Customer Engagement Suite
6.7
API for custom integration
7Sheep
Pega Customer Engagement Suite
7.0

Security

7Sheep
Pega Customer Engagement Suite
8.3
Single sign-on capability
7Sheep
Pega Customer Engagement Suite
8.3
Role-based user permissions
7Sheep
Pega Customer Engagement Suite
8.3

Social CRM

7Sheep
Pega Customer Engagement Suite
7.4
Social data
7Sheep
Pega Customer Engagement Suite
7.5
Social engagement
7Sheep
Pega Customer Engagement Suite
7.3

Integrations with 3rd-party Software

7Sheep
Pega Customer Engagement Suite
7.0
Marketing automation
7Sheep
Pega Customer Engagement Suite
7.0

Platform

7Sheep
Pega Customer Engagement Suite
7.9
Mobile access
7Sheep
Pega Customer Engagement Suite
7.9

Pros

  • With an embedded form we capture leads on our website. These leads get a drip campaign.
  • After someone has signed up we store relevant details in 7Sheep via the API and start a drip campaign.
  • All users and leads get our newsletter and updates.
  • We have installed the 7Sheep tracking code on our website to get additional information about our leads.
Michael Kremmer profile photo
  • Pegasystems is a leader in the field of BPM software and is active worldwide. Pega is considered the market leader in BPM solutions by Gartner and Forrester. With the PegaRULES Process Commander (PRPC for short), Pegasystems enables companies to set up processes that are efficient, flexible and transparent
  • The software offers many possibilities for building an application in a short time and easily integrating it into existing systems in your organisation. Pega supports the common protocols for making these links. Applications are built in a reusable and flexible way without hard-coding anything into the system. This enabled changes to be carried out by authorised users and/or administrators.
  • Pegasystems is the leading provider of enterprise-class business process management software and solutions. Pega BPM puts business users in control of business process management, with features such as highly intuitive process design tools and automated generation of application code. The result is less reliance on technologists and greater process agility.
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Cons

  • A Wordpress plugin is missing. This could make it easier to install the tracking code and to embed forms.
  • A payment module. If we could get donations directly in the tool we would not need to integrate our payment software.
  • The templates for mail merge need to be integrated via the 7Sheep support. Would love to do this on my own.
  • Easier synchronisation features with other applications.
Mario Siokola profile photo
  • Workforce Intelligence for better staffing.
  • Data externalization from Pega PCS and SA to CRM.
  • Word document integration for Correspondences.
No photo available

Likelihood to Renew

7Sheep8.2
Based on 3 answers
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Clemens Degendorfer profile photo
No score
No answers yet
No answers on this topic

Usability

7Sheep7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
No photo available
No score
No answers yet
No answers on this topic

Support

7Sheep8.2
Based on 3 answers
With both chat and email support I have always had enough ways to get through to them! Their support is good, honest and most importantly supportive. They helped us set up and start using the tool when we got stuck. Moving from Mailchimp where there were some semantic lessons to learn and they took the time to help us get used to 7Sheep
Andrea Galizia profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

No photo available
On Premise solution and comparatively cheaper
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Return on Investment

  • Our newsletter is now more effective.
  • We now know what our contacts are interested in as I see which pages they are visiting on my website. This helps in the sales process.
  • I needed some time to get used to using another tool in sales and marketing. But the additional insight is worth the effort.
Haider Shnawa profile photo
  • The customer engagement suite has provided the ability for customers to submit their own claims
  • Overall customer experience enhancement
  • It has provided a wealth of out-of-the-box functionality that we could start using immediately without any coding.
Dishank Vishnoi profile photo

Screenshots

Pega Customer Engagement Suite

Pricing Details

7Sheep

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
7Sheep Editions & Modules
7Sheep
Edition
Entrepreneur
$591
Small Team
$2492
Business
$3893
Enterprise
4
1. Single User
2. Per month, up to 5 Users
3. Per month, up to 10 users
4. Above 10 users
Additional Pricing Details

Pega Customer Engagement Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pega Customer Engagement Suite Editions & Modules
Pega Customer Engagement Suite
Additional Pricing Details