8x8 Contact Center vs. Star2Star Contact Center (StarCenter)
8x8 Contact Center vs. Star2Star Contact Center (StarCenter)
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Star2Star Contact Center (StarCenter) | N/A | The Star2Star Call Center solution (or StarCenter) includes advanced call routing, management, and reporting features. It is scalable from a few users to hundreds of users, and is designed to operate seamlessly across multiple locations. According to the vendor, the simple, web-based user interface makes it easy to add and administer queues and agents. Two of the reporting modules are StarView and SMART. StarView allows call center managers to: develop a key performance indicator dashboard… | N/A |
8x8 Contact Center | Star2Star Contact Center (StarCenter) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Star2Star Contact Center (StarCenter) | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Star2Star Contact Center (StarCenter) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Star2Star Contact Center (StarCenter) | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Star2Star Contact Center (StarCenter) | |
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Likelihood to Recommend | 8x8, Inc. | Star2Star Communications No answers on this topic |
Pros | 8x8, Inc. | Star2Star Communications No answers on this topic |
Cons | 8x8, Inc. | Star2Star Communications No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Star2Star Communications No answers on this topic |
Usability | 8x8, Inc. | Star2Star Communications No answers on this topic |
Reliability and Availability | 8x8, Inc. | Star2Star Communications No answers on this topic |
Performance | 8x8, Inc. | Star2Star Communications No answers on this topic |
Support Rating | 8x8, Inc. | Star2Star Communications No answers on this topic |
In-Person Training | 8x8, Inc. | Star2Star Communications No answers on this topic |
Online Training | 8x8, Inc. | Star2Star Communications No answers on this topic |
Implementation Rating | 8x8, Inc. | Star2Star Communications No answers on this topic |
Alternatives Considered | 8x8, Inc. | Star2Star Communications No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Star2Star Communications No answers on this topic |
Scalability | 8x8, Inc. | Star2Star Communications No answers on this topic |
Return on Investment | 8x8, Inc. | Star2Star Communications No answers on this topic |
ScreenShots |