What users are saying about
14 Ratings
26 Ratings
14 Ratings
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Score 7.6 out of 100
26 Ratings
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Score 9 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

CallFire

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
7.8

CallFire

78%
CallFire ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
9.0
90%
7 Ratings

Directory of employee names

10.0
100%
1 Rating
9.0
90%
5 Ratings

Hosted PBX

N/A
0 Ratings
6.0
60%
2 Ratings

User templates

N/A
0 Ratings
7.0
70%
4 Ratings

Call reports

N/A
0 Ratings
8.2
82%
10 Ratings

Call Management

10.0

8x8 Express

100%
9.3

CallFire

93%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
8.0
80%
7 Ratings

Call recording

10.0
100%
1 Rating
10.0
100%
10 Ratings

Call park

10.0
100%
1 Rating
8.5
85%
3 Ratings

Call screening

10.0
100%
1 Rating
10.0
100%
4 Ratings

Message alerts

10.0
100%
1 Rating
10.0
100%
5 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
10.0

CallFire

100%
CallFire ranks higher in 2/2 features

Video conferencing

N/A
0 Ratings
10.0
100%
1 Rating

Audio conferencing

N/A
0 Ratings
10.0
100%
1 Rating

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
8.3

CallFire

83%
CallFire ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
8.5
85%
2 Ratings

Mobile app for Android

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
9.6

CallFire

96%
15 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
9.0

CallFire

90%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

CallFire

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    CallFire

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Screenshots

    Add comparison