What users are saying about
14 Ratings
Top Rated
294 Ratings
14 Ratings
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Score 7.6 out of 100
Top Rated
294 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%
8.1

Lifesize Video Conferencing

81%
Lifesize Video Conferencing ranks higher in 2/3 features

High quality audio

10.0
100%
1 Rating
8.2
82%
163 Ratings

High quality video

N/A
0 Ratings
8.4
84%
161 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.7
77%
153 Ratings

Cloud PBX

10.0

8x8 Express

100%

Lifesize Video Conferencing

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

10.0

8x8 Express

100%

Lifesize Video Conferencing

Feature Set Not Supported
N/A
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

10.0
100%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
N/A
0 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Screen Sharing

8x8 Express

Feature Set Not Supported
N/A
8.5

Lifesize Video Conferencing

85%
Lifesize Video Conferencing ranks higher in 1/1 features

Desktop sharing

N/A
0 Ratings
8.5
85%
158 Ratings

Online Meetings / Events

8x8 Express

Feature Set Not Supported
N/A
7.8

Lifesize Video Conferencing

78%
Lifesize Video Conferencing ranks higher in 4/4 features

Calendar integration

N/A
0 Ratings
7.8
78%
115 Ratings

Meeting initiation

N/A
0 Ratings
7.9
79%
144 Ratings

Record meetings / events

N/A
0 Ratings
7.7
77%
114 Ratings

Slideshows

N/A
0 Ratings
7.7
77%
99 Ratings

Online Events Collaboration

8x8 Express

Feature Set Not Supported
N/A
8.7

Lifesize Video Conferencing

87%
Lifesize Video Conferencing ranks higher in 2/2 features

Live chat

N/A
0 Ratings
8.7
87%
94 Ratings

Q&A

N/A
0 Ratings
8.7
87%
64 Ratings

Online Events Security

8x8 Express

Feature Set Not Supported
N/A
9.1

Lifesize Video Conferencing

91%
Lifesize Video Conferencing ranks higher in 1/1 features

Participant roles & permissions

N/A
0 Ratings
9.1
91%
116 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Lifesize Video Conferencing is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
8.0

Lifesize Video Conferencing

80%
164 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
10.0

Lifesize Video Conferencing

100%
25 Ratings

Usability

8x8 Express

N/A
0 Ratings
8.5

Lifesize Video Conferencing

85%
39 Ratings

Availability

8x8 Express

N/A
0 Ratings
8.2

Lifesize Video Conferencing

82%
15 Ratings

Performance

8x8 Express

N/A
0 Ratings
8.2

Lifesize Video Conferencing

82%
31 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
7.3

Lifesize Video Conferencing

73%
92 Ratings

In-Person Training

8x8 Express

N/A
0 Ratings
7.3

Lifesize Video Conferencing

73%
2 Ratings

Online Training

8x8 Express

N/A
0 Ratings
9.1

Lifesize Video Conferencing

91%
5 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
8.0

Lifesize Video Conferencing

80%
411 Ratings

Configurability

8x8 Express

N/A
0 Ratings
7.2

Lifesize Video Conferencing

72%
11 Ratings

Ease of integration

8x8 Express

N/A
0 Ratings
6.5

Lifesize Video Conferencing

65%
11 Ratings

Product Scalability

8x8 Express

N/A
0 Ratings
8.2

Lifesize Video Conferencing

82%
19 Ratings

Vendor post-sale

8x8 Express

N/A
0 Ratings
8.2

Lifesize Video Conferencing

82%
7 Ratings

Vendor pre-sale

8x8 Express

N/A
0 Ratings
9.1

Lifesize Video Conferencing

91%
4 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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Lifesize

Lifesize Video Conferencing is a real-time meeting and video conferencing solution that works simply and immediately with features that fit our needs. I recommend it because it is professional, easy to configure, with maximum security, and where collaboration and teamwork are essential. possible, increasing workflow and productivity, to increase communication and efficiency in projects, it offers positive results and a pleasant experience for all.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Lifesize

  • The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
  • The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
  • Camera quality is great and provides clear video for our organization.
  • The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.
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Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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Lifesize

  • Lack of features or options to integrate with other solutions
  • Audio was just ok. If it was a meeting with more than 3-4 people, it seemed it was too much
  • I had a hard time with support. They were not very responsive and felt like an up-hill battle at times.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Lifesize Video Conferencing

    Starting Price

    $0 Call for pricing

    Editions & Modules

    Lifesize Video Conferencing editions and modules pricing
    EditionModules
    Plus$14.95 per user/month1
    Enterprise$12.95 per user/month2
    Standard$16.95 per user/month3

    Footnotes

    1. Call for pricing
    2. Call for pricing
    3. Call for pricing

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    Lifesize

    Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    Lifesize

    Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.
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    Reliability and Availability

    8x8, Inc.

    No answers on this topic

    Lifesize

    Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
    Read full review

    Performance

    8x8, Inc.

    No answers on this topic

    Lifesize

    Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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    Lifesize

    Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.
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    In-Person Training

    8x8, Inc.

    No answers on this topic

    Lifesize

    Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
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    Online Training

    8x8, Inc.

    No answers on this topic

    Lifesize

    I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!
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    Implementation Rating

    8x8, Inc.

    No answers on this topic

    Lifesize

    Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
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    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    Lifesize

    Lifesize [Video Conferencing] has more security than other applications & they are meant for the Royal Video Conferencing Experience. Audio quality is superior & Video Quality with required bandwidth will add more stars to the overall experience. The camera quality of Lifesize [Video Conferencing] is incomparable. Phone HD will make the audio experience to the next level.
    Read full review

    Scalability

    8x8, Inc.

    No answers on this topic

    Lifesize

    With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.
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    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
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    Lifesize

    • Using Lifesize has saved our business, we would not be able to operate without it!
    • The money that this solution costs has been recovered many times over.
    • My FD did perform an ROI calculation on the system and as of January, we were at 244% and it keeps growing, as everything is paid for and the only costs are the licenses!
    • One of the key objectives of the Lifesize solution was to connect the team and customers. The solution has certainly achieved this goal admirably!
    Read full review

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