What users are saying about
8 Ratings
Top Rated
263 Ratings
8 Ratings
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Score 7.4 out of 100
Top Rated
263 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

The Lifesize Cloud Platform, combined with the connected Icon Room Systems, provides any business with a reliable, stable, and unrivaled quality video communications solution. I would have no hesitation in recommending this solution to any business, large or small—it just works every time!With the added ability to simply book a meeting directly from Outlook or the browser, invite your room system and be faced with a simple yes or no on the screen of the room system, this is by far the simplest video conferencing solution that I have ever used.
Michael Green | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Lifesize Video Conferencing
6.9
High quality audio
8x8 Express
Lifesize Video Conferencing
7.5
High quality video
8x8 Express
Lifesize Video Conferencing
7.6
Low bandwidth requirements
8x8 Express
Lifesize Video Conferencing
5.7

Screen Sharing

8x8 Express
Lifesize Video Conferencing
7.4
Desktop sharing
8x8 Express
Lifesize Video Conferencing
7.4

Online Meetings / Events

8x8 Express
Lifesize Video Conferencing
7.1
Calendar integration
8x8 Express
Lifesize Video Conferencing
6.6
Meeting initiation
8x8 Express
Lifesize Video Conferencing
7.3
Record meetings / events
8x8 Express
Lifesize Video Conferencing
7.1
Slideshows
8x8 Express
Lifesize Video Conferencing
7.3

Online Events Collaboration

8x8 Express
Lifesize Video Conferencing
6.1
Live chat
8x8 Express
Lifesize Video Conferencing
6.3
Q&A
8x8 Express
Lifesize Video Conferencing
6.0

Online Events Security

8x8 Express
Lifesize Video Conferencing
6.6
Participant roles & permissions
8x8 Express
Lifesize Video Conferencing
6.6

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

  • Encrypted Communications: Competing against other newspapers and stations is tough. Lifesize Video Conferencing helps us keep our content original and encrypted.
  • Multiple Screen Sharing: Before, our preferred method of contact was a text message or a FaceTime call. This program allows us to share the same video chat with multiple sources. We've streamed interviews across 4 different games and given live in-game updates - that's something our competitors can never touch us with.
  • Sharable Content: Our meetings and interviews can be recorded and shared amongst our other team members or with the public through social media.
Andrey Lanier | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

  • I dislike that they are no longer making the Team/Room 220's. I am not a fan of the Icon editions that are replacing the Team/Room 220's for my classrooms and conference rooms. I do not like, when I remote into the codecs, that the layout is very limited compared to the Team/Room 220's. I can no longer see if someone is in the room or able to access the remote control or adjust the cameras. Because we are not using the "Cloud" with our codecs, users are no longer able to access a directory. The remote control looks almost like the Apple TV remote, which has very few buttons with no labels on it. My users, who are not very tech savvy, would rather not use the equipment unless some else sets it up for them.
  • Software for computers could be more robust. One thing I would like to see is a way to click on one of the video streams to just see it large and be able to toggle which screen I want to see myself, instead of the software deciding which one should be the focus point based on who is talking.
dave g | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 10.0
Based on 26 answers
Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
Bob Brandner | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 9.9
Based on 29 answers
We rolled out Lifesize with minimal instructions and high adoption. The touchpad on the Phone 2 is solid from a usability perspective. The touchpad on the Phone 2 allows us to remove remotes. The whole Icon experience is so much better than the color multi-function buttons on the room units (which were confusing to people). Thankfully the room units also work well with the Phone 2.
Mike Hamilton | TrustRadius Reviewer

Reliability and Availability

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 7 answers
Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
Bill Kopf | TrustRadius Reviewer

Performance

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 9.0
Based on 15 answers
Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
Anthony Sopher | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.8
Based on 84 answers
Most of the front-line call takers are only as knowledgeable enough to tell you to reboot or reset. If your issue is more complicated than that, it will need to be escalated. On the other hand - most of our problems have been on our network side. The techs are ALWAYS super nice and try to be as helpful as possible. They do care about fixing the problem.
Heather Pence | TrustRadius Reviewer

Online Training

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 5 answers
There was a very knowledgeable person each and every time I trained with them. I believe after 30-45 minutes of admin training, I had all that I needed. End user training is a breeze for our staff. In a matter of 15 minutes, we can train internally. It is that easy to use!
Michael Gunderson | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 7.5
Based on 278 answers
The implementation was pretty easy and fast, You can do it with your internal team and it should not be any problem. Integration with other software is also pretty easy. But, if for some reason you have any issues with implementation or integration you can contact Lifesize Video Conferencing support team 24/7.
Ana Tarasova | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize provides a great high-quality professional video conferencing solutions that, with accompanying software like Lifesize Cloud or Zoom, can connect to a multitude of different devices anywhere in the world. While Polycom certainly has more brand recognition in the industry for its communication platforms, I think Lifesize is a comparable product that works just as well as Polycom.
Derek Letellier | TrustRadius Reviewer

Scalability

8x8 Express

No score
No answers yet
No answers on this topic

Lifesize Video Conferencing

Lifesize Video Conferencing 7.4
Based on 18 answers
It's pretty impressive the number of people the system can support both in total and per conference. The system handles large numbers of connections pretty well, although there's little control over how participants are displayed on screen. One of its greatest strengths is adding large number of both video and audio connections simultaneously.
Peter Grant | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Lifesize Video Conferencing

  • We have five locations across Oregon, Washington, and Alaska, with key stakeholders and cross-location teams that work together every regardless of physical location. This resource is critical in keeping our teams connected.
  • Has improved collaboration and communication by having as close to face to face meetings as possible with remote team members. Conference rooms were often times double booked because of LifeSize, which as a determining factor in us moving to a cloud subscription.
  • Nothing negative
Travis Bell | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Lifesize Video Conferencing

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lifesize Video Conferencing Editions & Modules

Edition
Plus$14.95 per user/month1
Enterprise$12.95 per user/month1
Standard$16.95 per user/month1
  1. Call for pricing
Additional Pricing Details
With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Lifesize Video Conferencing
6.9

Likelihood to Renew

8x8 Express
Lifesize Video Conferencing
10.0

Usability

8x8 Express
Lifesize Video Conferencing
9.9

Reliability and Availability

8x8 Express
Lifesize Video Conferencing
9.1

Performance

8x8 Express
Lifesize Video Conferencing
9.0

Support Rating

8x8 Express
5.5
Lifesize Video Conferencing
9.8

In-Person Training

8x8 Express
Lifesize Video Conferencing
7.3

Online Training

8x8 Express
Lifesize Video Conferencing
9.1

Implementation Rating

8x8 Express
Lifesize Video Conferencing
7.5

Scalability

8x8 Express
Lifesize Video Conferencing
7.4

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