13 Ratings
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Score 7.5 out of 101
Top Rated
19 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

NICE inContact CXone

If you want your call center to have flexibility, drive customer satisfaction because of really amazing cool stuff you can make decisions on, or give your agents really good data to work with when answering phone calls, inContact does it. scales well and I recommended for any size business.
Hans Hong profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
User templates
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call reports
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Call Management

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
NICE inContact CXone
Call recording
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call park
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Call screening
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Contact Center Software

8x8 Virtual Office Enterprise Suite
NICE inContact CXone
8.6
Agent dashboard
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0
Validate callers
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
8.0
Outbound response
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
7.0
Call forwarding
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
8.0
Warm transfer
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
8.0
Interactive voice response
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0
REST APIs
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0
Call scripts
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
10.0
Call tracking
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
10.0
CRM software integration
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
8.0

Workforce Optimization (WFO)

8x8 Virtual Office Enterprise Suite
NICE inContact CXone
6.1
Inbound call routing
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0
Omnichannel inbound routing
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0
Recording
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
1.0
Quality management
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
1.0
Call analytics
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
7.0
Historical reporting
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
7.0
Live reporting
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
6.0
Customer surveys
8x8 Virtual Office Enterprise Suite
NICE inContact CXone
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Availability due to them being public cloud is nice to have. As they function of AWS it assures you that they have regional backups of their platform.
  • Scalability of the platform is good. You can increase ports and decrease them on demand and cater to your high and low volume seasons.
  • The management web interface and Studio software are neat features of the platform.
No photo available

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Filtering out bad data.
  • Response time from customer support.
  • Lack of account management and concern.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
NICE inContact CXone5.7
Based on 8 answers
In my current job we do not use Attensity. I work as an HR analyst we have all/most of the data we need as structured data. We have very little unstructured data. It would not be a good fit for our team.
Alan Bainbridge profile photo

Usability

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
For the average user - it does what it says it will.
Onavie Boyce profile photo

Support

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
They are responsive and helpful.
Onavie Boyce profile photo

Implementation

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
We looked at several tools for turning text into data.The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch.Attensity had taken the approach of including reporting and alerting with their text engine.
Onavie Boyce profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • I recall the feedback helping us identify the real magnitude of an issue that we know was present, but we weren't asking about on our survey. Because no one asked the customers about this issue no one knew how big of a problem is was until we were able to show the volume of feedback on a specific issue.
Alan Bainbridge profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE inContact CXone

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details