8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

NICE inContact CXone

Top Rated
17 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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NICE inContact CXone

Make sure to clearly understand how the sentiment works and how it is tuned.Understand how the discovery process works and how the triples are defined.Understand how to create categories that are pre-defined rather than being driven by the triples.Understand the pricing structure and how that compares to other vendors.Understand how the user interface is evolving and how it meets the needs of the people who will be using it.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
User templates
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call reports
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Call Management

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
NICE inContact CXone
Call recording
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call park
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Call screening
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • The major strength of the Attensity tool is the ability to personalize the categories and queries to find exactly what is important to our particular business. Using structured and unstructured fields together make for more insightful analysis. Doesn't feel like an out of the box tool.
  • Attensity Support Team is always available for support questions or extraction/IT problems. Their team acts quickly to get problems resolved.
  • The ability to analyze multiple data sources into one topic of analysis.
  • Attensity is more than a word cloud!
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Better communication with TAM
  • Better weekly conference and update communication
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Likelihood to Renew

No score
No answers yet
No answers on this topic
NICE inContact CXone5.7
Based on 8 answers
We will most likely renew our use of Attensity because of our history with them. Overall it has been a good relationship, however we do feel as if we could be getting more value. A big initiative of mine this year is to start getting as much value out of the product as I possibly can.
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Usability

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
For the average user - it does what it says it will.
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Support

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
They are responsive and helpful.
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Implementation

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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We looked at several tools for turning text into data.The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch.Attensity had taken the approach of including reporting and alerting with their text engine.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Increased employee efficiency
  • Increase in number of opportunities identified
  • Helps understand our customer voice
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE inContact CXone

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details