8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

NICE inContact CXone

16 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

NICE inContact CXone

Your shop needs a large amount of data for Attensity to work sufficiently. Customer surveys should be tailored to fit the Attensity tool, and not the other way around. The tool also works best within the quality assurance and consumer packaging verticals, which produce high amounts of complaints. Understanding positive feedback through Attensity is also a challenge. It is most useful for filtering through complaints about your business

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
NICE inContact CXone
User templates
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call reports
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Call Management

8x8 Virtual Office Enterprise Suite
8.4
NICE inContact CXone
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
NICE inContact CXone
Call recording
8x8 Virtual Office Enterprise Suite
7.0
NICE inContact CXone
Call park
8x8 Virtual Office Enterprise Suite
9.0
NICE inContact CXone
Call screening
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
NICE inContact CXone

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Makes the process of feeding data into the system seamless
  • Can crawl the web and collect data from thousands of websites, essentially anywhere your brand is being talked about
  • Does a great job of collecting social media data
  • User friendly in terms of creating dashboards

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Manual categorization is needed to deliver the best analysis. This takes a lot of time.
  • The Attensity tool is not user friendly. It takes time to learn how to create and manipulate queries.
  • The Attensity products are expensive.

Likelihood to Renew

No score
No answers yet
No answers on this topic
NICE inContact CXone5.7
Based on 8 answers
In my current job we do not use Attensity. I work as an HR analyst we have all/most of the data we need as structured data. We have very little unstructured data. It would not be a good fit for our team.

Usability

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
For the average user - it does what it says it will.

Support

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
They are responsive and helpful.

Implementation

No score
No answers yet
No answers on this topic
NICE inContact CXone7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
We looked at several tools for turning text into data.The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch.Attensity had taken the approach of including reporting and alerting with their text engine.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Customer insight through text analytics is found on a daily basis. We have found that changes are needed at some of our Airports, for some of our inflight products and in regards to some of our processes. We believe that NPS can be impacted by even the smallest changes made from text analytics.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

NICE inContact CXone

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details