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115 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101
6 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Cisco Hosted Unified Communications Services
Hosted PBX
8x8 Virtual Office
8.0
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
User templates
8x8 Virtual Office
6.5
Cisco Hosted Unified Communications Services
Call reports
8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Directory of employee names
8x8 Virtual Office
8.6
Cisco Hosted Unified Communications Services

Call Management

8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
Answering rules
8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
Call recording
8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Call park
8x8 Virtual Office
8.1
Cisco Hosted Unified Communications Services
Call screening
8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
Message alerts
8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8 Virtual Office
7.6
Cisco Hosted Unified Communications Services
Video conferencing
8x8 Virtual Office
7.3
Cisco Hosted Unified Communications Services
Audio conferencing
8x8 Virtual Office
7.9
Cisco Hosted Unified Communications Services

Mobile apps

8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8 Virtual Office
7.6
Cisco Hosted Unified Communications Services

Pros

8x8 Virtual Office

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz profile photo

Cons

8x8 Virtual Office

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

The previous hosted system was discontinued. 8x8 selected primarily for the cost to achieve the functionality we needed. Some features, e.g. the desktop application were a bonus.
No photo available

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Alternative systems would have been higher cost.
No photo available

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison