8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
6 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Cisco Hosted Unified Communications Services
Hosted PBX
8x8 Virtual Office
8.4
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Cisco Hosted Unified Communications Services
User templates
8x8 Virtual Office
6.6
Cisco Hosted Unified Communications Services
Call reports
8x8 Virtual Office
7.7
Cisco Hosted Unified Communications Services
Directory of employee names
8x8 Virtual Office
8.6
Cisco Hosted Unified Communications Services

Call Management

8x8 Virtual Office
8.6
Cisco Hosted Unified Communications Services
Answering rules
8x8 Virtual Office
8.7
Cisco Hosted Unified Communications Services
Call recording
8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Call park
8x8 Virtual Office
8.3
Cisco Hosted Unified Communications Services
Call screening
8x8 Virtual Office
8.4
Cisco Hosted Unified Communications Services
Message alerts
8x8 Virtual Office
8.9
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8 Virtual Office
7.8
Cisco Hosted Unified Communications Services
Video conferencing
8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Audio conferencing
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services

Mobile apps

8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8 Virtual Office
7.6
Cisco Hosted Unified Communications Services

Pros

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz profile photo

Cons

  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
Alex Garcia profile photo
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz profile photo

Return on Investment

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Cisco Hosted Unified Communications Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Hosted Unified Communications Services More Information