8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Cisco Hosted Unified Communications Services
Hosted PBX
8x8 Virtual Office
9.8
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Cisco Hosted Unified Communications Services
User templates
8x8 Virtual Office
9.1
Cisco Hosted Unified Communications Services
Call reports
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services
Directory of employee names
8x8 Virtual Office
7.6
Cisco Hosted Unified Communications Services

Call Management

8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Answering rules
8x8 Virtual Office
9.4
Cisco Hosted Unified Communications Services
Call recording
8x8 Virtual Office
9.3
Cisco Hosted Unified Communications Services
Call park
8x8 Virtual Office
9.4
Cisco Hosted Unified Communications Services
Call screening
8x8 Virtual Office
7.0
Cisco Hosted Unified Communications Services
Message alerts
8x8 Virtual Office
8.9
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8 Virtual Office
8.0
Cisco Hosted Unified Communications Services
Video conferencing
8x8 Virtual Office
7.9
Cisco Hosted Unified Communications Services
Audio conferencing
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services

Mobile apps

8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Hosted Unified Communications Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details