8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Cisco Hosted Unified Communications Services
Hosted PBX
8x8 Virtual Office
9.8
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Cisco Hosted Unified Communications Services
User templates
8x8 Virtual Office
9.1
Cisco Hosted Unified Communications Services
Call reports
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services
Directory of employee names
8x8 Virtual Office
7.6
Cisco Hosted Unified Communications Services

Call Management

8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Answering rules
8x8 Virtual Office
9.4
Cisco Hosted Unified Communications Services
Call recording
8x8 Virtual Office
9.3
Cisco Hosted Unified Communications Services
Call park
8x8 Virtual Office
9.4
Cisco Hosted Unified Communications Services
Call screening
8x8 Virtual Office
6.9
Cisco Hosted Unified Communications Services
Message alerts
8x8 Virtual Office
8.9
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8 Virtual Office
8.0
Cisco Hosted Unified Communications Services
Video conferencing
8x8 Virtual Office
7.9
Cisco Hosted Unified Communications Services
Audio conferencing
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services

Mobile apps

8x8 Virtual Office
8.5
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8 Virtual Office
8.8
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8 Virtual Office
8.2
Cisco Hosted Unified Communications Services

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Hosted Unified Communications Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details