What users are saying about
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115 Ratings
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Top Rated
213 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101

Genesys PureConnect

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Top Rated
213 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

8x8 Virtual Office

I would not recommend it. There are far too many alternatives that outperform it for less of the price. A scenario where I can see it still being viable is if it is included either for free or heavily subsidized as a part of some deal. Still, even free, I would likely use something else if I had the money to spend on it.
No photo available

Genesys PureConnect

PureConnect is well suited in Microsoft Environments (where other systems are also Windows-based) and large organizations. It's less suited for small startups or small companies as it is way expensive.
Shahbaz Chughtai profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Genesys PureConnect
Hosted PBX
8x8 Virtual Office
8.0
Genesys PureConnect
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Genesys PureConnect
User templates
8x8 Virtual Office
6.5
Genesys PureConnect
Call reports
8x8 Virtual Office
7.5
Genesys PureConnect
Directory of employee names
8x8 Virtual Office
8.6
Genesys PureConnect

Call Management

8x8 Virtual Office
8.5
Genesys PureConnect
Answering rules
8x8 Virtual Office
8.5
Genesys PureConnect
Call recording
8x8 Virtual Office
8.8
Genesys PureConnect
Call park
8x8 Virtual Office
8.1
Genesys PureConnect
Call screening
8x8 Virtual Office
8.5
Genesys PureConnect
Message alerts
8x8 Virtual Office
8.8
Genesys PureConnect

VoIP system collaboration

8x8 Virtual Office
7.6
Genesys PureConnect
Video conferencing
8x8 Virtual Office
7.3
Genesys PureConnect
Audio conferencing
8x8 Virtual Office
7.9
Genesys PureConnect

Mobile apps

8x8 Virtual Office
7.5
Genesys PureConnect
Mobile app for iOS
8x8 Virtual Office
7.5
Genesys PureConnect
Mobile app for Android
8x8 Virtual Office
7.6
Genesys PureConnect

Contact Center Software

8x8 Virtual Office
Genesys PureConnect
7.7
Agent dashboard
8x8 Virtual Office
Genesys PureConnect
7.4
Validate callers
8x8 Virtual Office
Genesys PureConnect
8.3
Outbound response
8x8 Virtual Office
Genesys PureConnect
7.4
Call forwarding
8x8 Virtual Office
Genesys PureConnect
8.1
Click-to-call (CTC)
8x8 Virtual Office
Genesys PureConnect
7.7
Warm transfer
8x8 Virtual Office
Genesys PureConnect
8.7
Predictive dialing
8x8 Virtual Office
Genesys PureConnect
7.3
Interactive voice response
8x8 Virtual Office
Genesys PureConnect
7.8
REST APIs
8x8 Virtual Office
Genesys PureConnect
7.2
Call scripts
8x8 Virtual Office
Genesys PureConnect
7.6
Call tracking
8x8 Virtual Office
Genesys PureConnect
7.4
Multichannel integration
8x8 Virtual Office
Genesys PureConnect
7.6
CRM software integration
8x8 Virtual Office
Genesys PureConnect
7.2

Workforce Optimization (WFO)

8x8 Virtual Office
Genesys PureConnect
7.5
Inbound call routing
8x8 Virtual Office
Genesys PureConnect
8.0
Omnichannel inbound routing
8x8 Virtual Office
Genesys PureConnect
8.0
Recording
8x8 Virtual Office
Genesys PureConnect
8.1
Quality management
8x8 Virtual Office
Genesys PureConnect
7.8
Call analytics
8x8 Virtual Office
Genesys PureConnect
7.3
Historical reporting
8x8 Virtual Office
Genesys PureConnect
6.9
Live reporting
8x8 Virtual Office
Genesys PureConnect
7.1
Customer surveys
8x8 Virtual Office
Genesys PureConnect
7.1
Customer interaction analytics
8x8 Virtual Office
Genesys PureConnect
6.8

Pros

8x8 Virtual Office

  • Great connection
  • Great accessibility
  • Well priced
Oliver R. profile photo

Genesys PureConnect

  • PureConnect is a single platform; therefore, everything works well together. With other solutions, we have experienced communication challenges between our core phone system and predictive dialer, our call recording solutions, our speech analytics solution, etc. With PureConnect, those issues are 100% solved.
  • We often like pushing things to the limits. We have experience writing custom software solutions with Avaya and Asterisk (FreePBX). Using PureConnect's handlers and IceLib API has been a total game changer: we have gone from taking an R&D approach trying to find a way to do something to having multiple solutions available to us to accomplish our goals. The design, training programs, and documentation have been very well received by our software development team.
  • Blending multiple communication channels and being designed to accommodate whatever is coming next has addressed our current needs and has given us confidence that PureConnect will continue to serve consumers in the future.
Eric Wittkopp profile photo

Cons

8x8 Virtual Office

  • Some times the phones go down and take a while to get back up.
Oliver R. profile photo

Genesys PureConnect

  • Cost is a hindrance for utilizing Genesys products and services, especially for smaller sites and smaller teams.
  • The tools is sofisticated and advanced, and that's great, but it would be good to have a "Basic" license with a lower cost that could be used for smaller teams with limited requirements.
  • Each individual implementation can be cumbersome and requires substantial investment and dedicated resources.
Jakob Ingvaldsen profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Genesys PureConnect

Genesys PureConnect 9.2
Based on 19 answers
We are satisfied with the platform as a whole and not looking to replace.
Ruud Reinold profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Genesys PureConnect

Genesys PureConnect 7.9
Based on 9 answers
After working 18 years with the platform I would not like be changing the platform for another one. New features are implemented frequently improving overall customer satisfaction.
Ruud Reinold profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Genesys PureConnect

Genesys PureConnect 9.1
Based on 4 answers
Our system is a high availability setup and issues are mainly related to telecom, MPLS and firewall issues.
Ruud Reinold profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Genesys PureConnect

Genesys PureConnect 8.8
Based on 5 answers
This is highly dependent on the solution in place, data links between sites and specifications of the underlying databases.

Under specified means poor performance. Correctly or over specified gives a satisfactory performance.
Ruud Reinold profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Genesys PureConnect

Genesys PureConnect 6.2
Based on 10 answers
Genesys support is always helpful and ready to tackle any issues immediately.
Andrew Wooster profile photo

In-Person Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.6
Based on 5 answers
I’ve received on several occasions training from Genesys (and previously Interactive Intelligence). These are high value training courses but their quality is excellent and goes usually beyond the actual training creating long lasting connections between the attendees.
Ruud Reinold profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Genesys PureConnect

Genesys PureConnect 8.2
Based on 4 answers
I’ve done a view online courses and the lecturers are very helpful and explain things in different ways if the first example isn’t clear enough. What is helpful to understand things better.
Ruud Reinold profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Genesys PureConnect

Genesys PureConnect 6.9
Based on 9 answers
Having a project manager to ensure everything goes smoothly and in a timely manner is extremely important.
Andrew Wooster profile photo

Alternatives Considered

8x8 Virtual Office

don't remember the other providers we looked into but 8x8 seemed like the best price/value combination at the time
No photo available

Genesys PureConnect

In our perspective these players were no where in the same league as Genesys and yes I recognize that Genesys eventually bought Echopass. The only thing better was that we could get line by line interaction data on any inbound or outbound answered or abandoned interaction.
Christopher Kaldenberg profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Genesys PureConnect

Genesys PureConnect 8.3
Based on 5 answers
We continue to successfully scale up to meet new needs that arise, past successes of doing the same and the general success of leveraging technology to work smarter and not harder.
Derek Gibson profile photo

Return on Investment

8x8 Virtual Office

  • Enables us to have all the features of an office based phone system.
  • Dropped calls are very frustrating for the employees and clients.
No photo available

Genesys PureConnect

  • Huge cost savings in not having to hire or outsource staff to answer phones 24x7.
  • Our larger call centers use Interaction Optimizer, a workforce management tool that has allowed them to juggle some staff schedules and avoid hiring additional staff by identifying proper staffing levels and times of peak volume.
  • We have a few large customer contracts that require us to meet SLAs. PureConnect allows us to monitor those service levels in real time and avoid missing SLAs which can be costly in the contracts.
Andy Breitsprecher profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureConnect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison