What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Solgari Cloud Communications

2 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Liz Fulham profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Solgari Cloud Communications
9.6
Hosted PBX
8x8 Virtual Office
9.8
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Solgari Cloud Communications
10.0
User templates
8x8 Virtual Office
9.1
Solgari Cloud Communications
8.0
Call reports
8x8 Virtual Office
8.1
Solgari Cloud Communications
10.0
Directory of employee names
8x8 Virtual Office
7.6
Solgari Cloud Communications
10.0

Call Management

8x8 Virtual Office
8.8
Solgari Cloud Communications
9.2
Answering rules
8x8 Virtual Office
9.4
Solgari Cloud Communications
10.0
Call recording
8x8 Virtual Office
9.3
Solgari Cloud Communications
10.0
Call park
8x8 Virtual Office
9.4
Solgari Cloud Communications
8.0
Call screening
8x8 Virtual Office
6.9
Solgari Cloud Communications
9.0
Message alerts
8x8 Virtual Office
8.9
Solgari Cloud Communications
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
Solgari Cloud Communications
Video conferencing
8x8 Virtual Office
7.9
Solgari Cloud Communications
Audio conferencing
8x8 Virtual Office
8.2
Solgari Cloud Communications

Mobile apps

8x8 Virtual Office
8.5
Solgari Cloud Communications
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Solgari Cloud Communications
Mobile app for Android
8x8 Virtual Office
8.2
Solgari Cloud Communications
10.0

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Liz Fulham profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • 3CX keypad could be more intuitive
Liz Fulham profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
Liz Fulham profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff
Liz Fulham profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solgari Cloud Communications

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details