What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
2 Ratings
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Score 9.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
Liz Fulham profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Solgari Cloud Communications
9.6
Hosted PBX
8x8 Virtual Office
9.1
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Solgari Cloud Communications
10.0
User templates
8x8 Virtual Office
8.5
Solgari Cloud Communications
8.0
Call reports
8x8 Virtual Office
8.0
Solgari Cloud Communications
10.0
Directory of employee names
8x8 Virtual Office
8.4
Solgari Cloud Communications
10.0

Call Management

8x8 Virtual Office
8.7
Solgari Cloud Communications
9.2
Answering rules
8x8 Virtual Office
8.9
Solgari Cloud Communications
10.0
Call recording
8x8 Virtual Office
9.1
Solgari Cloud Communications
10.0
Call park
8x8 Virtual Office
8.6
Solgari Cloud Communications
8.0
Call screening
8x8 Virtual Office
8.0
Solgari Cloud Communications
9.0
Message alerts
8x8 Virtual Office
9.0
Solgari Cloud Communications
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
Solgari Cloud Communications
Video conferencing
8x8 Virtual Office
7.9
Solgari Cloud Communications
Audio conferencing
8x8 Virtual Office
8.3
Solgari Cloud Communications

Mobile apps

8x8 Virtual Office
8.3
Solgari Cloud Communications
10.0
Mobile app for iOS
8x8 Virtual Office
8.7
Solgari Cloud Communications
Mobile app for Android
8x8 Virtual Office
8.0
Solgari Cloud Communications
10.0

Pros

  • Faxes and voicemail -- the quick sending of both to email makes for a very reliable method of not only processing, but also storing them as attachments which is vital.
  • Call reflecting from desk to cell phone is instantaneous, and very useful whenever one is away from the office but still needs to get client calls.
  • Very high-quality audio typically indistinguishable from a landline, in a much more affordable problem sliding package.
Aaron Kendal profile photo
  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely
Liz Fulham profile photo

Cons

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo
  • 3CX keypad could be more intuitive
Liz Fulham profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo
Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
Liz Fulham profile photo

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff
Liz Fulham profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solgari Cloud Communications

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details