What users are saying about

8x8

29 Ratings

Nexmo

3 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Nexmo

3 Ratings
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Nexmo

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:--- Could support inbound messages in a lot of countries.--- And would not cost a fortune.With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Nexmo
7.0
Hosted PBX
8x8
9.8
Nexmo
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Nexmo
User templates
8x8
9.2
Nexmo
Call reports
8x8
8.1
Nexmo
7.0
Directory of employee names
8x8
7.6
Nexmo

Call Management

8x8
8.8
Nexmo
7.5
Answering rules
8x8
9.5
Nexmo
7.0
Call recording
8x8
9.3
Nexmo
Call park
8x8
9.3
Nexmo
Call screening
8x8
6.8
Nexmo
Message alerts
8x8
8.9
Nexmo
8.0

VoIP system collaboration

8x8
8.3
Nexmo
Video conferencing
8x8
8.1
Nexmo
Audio conferencing
8x8
8.4
Nexmo

Mobile apps

8x8
8.4
Nexmo
Mobile app for iOS
8x8
8.7
Nexmo
Mobile app for Android
8x8
8.0
Nexmo

Pros

  • Setup
  • Customer Support
  • Managing platform
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details