8x8 Work vs. AT&T Office@Hand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
AT&T Office@Hand
Score 1.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Pricing
8x8 WorkAT&T Office@Hand
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 WorkAT&T Office@Hand
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
8x8 WorkAT&T Office@Hand
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.7
342 Ratings
6% above category average
AT&T Office@Hand
-
Ratings
Hosted PBX8.4194 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3213 Ratings00 Ratings
Call reports8.3272 Ratings00 Ratings
Directory of employee names8.7307 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
389 Ratings
1% above category average
AT&T Office@Hand
-
Ratings
Answering rules8.9348 Ratings00 Ratings
Call recording8.7300 Ratings00 Ratings
Call park8.8279 Ratings00 Ratings
Call screening7.4264 Ratings00 Ratings
Message alerts8.6336 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
283 Ratings
5% above category average
AT&T Office@Hand
-
Ratings
Video conferencing8.6180 Ratings00 Ratings
Audio conferencing8.7245 Ratings00 Ratings
Video screen sharing8.9126 Ratings00 Ratings
Instant messaging8.7181 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
9.0
338 Ratings
8% above category average
AT&T Office@Hand
-
Ratings
Mobile app for iOS8.9274 Ratings00 Ratings
Mobile app for Android9.1223 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
AT&T Office@Hand
3.0
2 Ratings
90% below category average
High quality audio00 Ratings5.02 Ratings
High quality video00 Ratings2.01 Ratings
Low bandwidth requirements00 Ratings2.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
AT&T Office@Hand
1.5
1 Ratings
136% below category average
Desktop sharing00 Ratings2.01 Ratings
Whiteboards00 Ratings1.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
AT&T Office@Hand
5.0
1 Ratings
48% below category average
Calendar integration00 Ratings5.01 Ratings
Meeting initiation00 Ratings5.01 Ratings
Best Alternatives
8x8 WorkAT&T Office@Hand
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkAT&T Office@Hand
Likelihood to Recommend
8.4
(408 ratings)
1.0
(3 ratings)
Likelihood to Renew
9.8
(25 ratings)
-
(0 ratings)
Usability
9.4
(54 ratings)
-
(0 ratings)
Availability
8.9
(10 ratings)
-
(0 ratings)
Performance
8.9
(10 ratings)
-
(0 ratings)
Support Rating
7.7
(139 ratings)
-
(0 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.9
(4 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
-
(0 ratings)
Configurability
8.5
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.3
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
-
(0 ratings)
Product Scalability
8.7
(10 ratings)
-
(0 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.1
(7 ratings)
-
(0 ratings)
Vendor pre-sale
7.1
(7 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkAT&T Office@Hand
Likelihood to Recommend
8x8, Inc.
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
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AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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AT&T
  • Receiving phone calls
  • Making phone calls
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Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
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AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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AT&T
No answers on this topic
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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AT&T
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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AT&T
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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AT&T
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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AT&T
No answers on this topic
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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AT&T
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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AT&T
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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AT&T
No answers on this topic
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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AT&T
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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AT&T
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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AT&T
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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ScreenShots