8x8 Work vs. Lingo

With the calls, since it allows taking so many at once, that's great, but I would love it if there were call transcripts because sometimes I have 4 people on the line and can get confused or miss details. It can also be confusing when you put someone on hold and then go back to them. Also, I start talking after I hit the unhold button, but by default, I'm muted, so I have to manually unmute myself for them to hear me.

Incentivized

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you

Incentivized

• 8x8 Work manages roles and permissions well. It is very simple to create permission groups needed for certain roles that may even overlap teams needs.
• User management is fairly simple and straight forward.
• Analytics reporting is good quality for the higher tier licenses

Incentivized

• User friendly, easy to see what needs to be done for each retail partner and completing all required documents
• Its price is competitive compared to other options
• Nice that they don't send a million update and confirmation emails like some platforms

Incentivized

• Click to dial for the web based client.
• The ability to have specific contact lists that can be shared with certain teams only.
• Group voicemail notification to show once a voicemail has been listened to by another member of the team.

Incentivized

• Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
• ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
• Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents

Incentivized

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

Incentivized

8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.

Incentivized

The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning

Incentivized

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Incentivized

We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.

Incentivized

The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with

Incentivized

Good and Simple Training Module, also Certification is available. I am Certified too.

Incentivized

We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.

Incentivized

We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 Work.

Incentivized

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.

Incentivized

The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease

Incentivized

• Efficiency to be on the road and still have our calls well-managed.
• Whether on the road or in the office, the incoming caller always assumes we are at our desks and in touch.
• The ability to change our outgoing messages to suit immediate needs is simple.

Incentivized

• It helps us save money on EDI processing
• It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
• We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated

Incentivized