8x8 X Series (Formerly Virtual Office) vs Lingo

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

Read full review

• User friendly, easy to see what needs to be done for each retail partner and completing all required documents
• Its price is competitive compared to other options
• Nice that they don't send a million update and confirmation emails like some platforms

Read full review

• Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
• Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
• Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

Read full review

• Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
• ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
• Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents

Read full review

• 8x8 has cut down total monthly phone system cost by approximately 25%.
• We can now work remotely without missing important calls and messages.
• We can run many more reports than we could before as to who is calling and when.
• Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

Read full review

• It helps us save money on EDI processing
• It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
• We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated

Read full review