What users are saying about
7 Ratings
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Score 6.2 out of 100
18 Ratings
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Score 6.5 out of 100

Attribute Ratings

  • Rackspace Cloud Hosting is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

1.0

A2 Hosting

10%
2 Ratings
7.1

Rackspace Cloud Hosting

71%
6 Ratings

Likelihood to Renew

1.0

A2 Hosting

10%
1 Rating

Rackspace Cloud Hosting

N/A
0 Ratings

Usability

1.0

A2 Hosting

10%
1 Rating
7.0

Rackspace Cloud Hosting

70%
1 Rating

Availability

1.0

A2 Hosting

10%
1 Rating

Rackspace Cloud Hosting

N/A
0 Ratings

Performance

1.0

A2 Hosting

10%
1 Rating

Rackspace Cloud Hosting

N/A
0 Ratings

Support Rating

1.0

A2 Hosting

10%
2 Ratings
7.0

Rackspace Cloud Hosting

70%
3 Ratings

Implementation Rating

1.0

A2 Hosting

10%
1 Rating

Rackspace Cloud Hosting

N/A
0 Ratings

Product Scalability

1.0

A2 Hosting

10%
1 Rating

Rackspace Cloud Hosting

N/A
0 Ratings

Likelihood to Recommend

A2 Hosting

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
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Rackspace

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.
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Pros

A2 Hosting

  • the hosting hardware they provide is decent when you consider the price
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Rackspace

  • Excellent customer service - Their support teams respond quickly.
  • Simplified migration services, limiting downtime.
  • Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
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Cons

A2 Hosting

  • [In my experience] customer service is awful.
  • [From what I've seen] they don't care about clients.
  • [In my situation their] first reaction is always to blame it on the unmanaged factor.
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Rackspace

  • No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
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Pricing Details

A2 Hosting

Starting Price

Editions & Modules

A2 Hosting editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Rackspace Cloud Hosting

    Starting Price

    $500 per month

    Editions & Modules

    Rackspace Cloud Hosting editions and modules pricing
    EditionModules
    Minimum Service$500.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    A2 Hosting

    Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
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    Rackspace

    No answers on this topic

    Usability

    A2 Hosting

    [In my opinion] it barely works.
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    Rackspace

    Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.
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    Reliability and Availability

    A2 Hosting

    they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
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    Rackspace

    No answers on this topic

    Performance

    A2 Hosting

    They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
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    Rackspace

    No answers on this topic

    Support Rating

    A2 Hosting

    In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
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    Rackspace

    Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
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    Implementation Rating

    A2 Hosting

    [In my experience] it was a mess from the start and created problems ever since day one.
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    Rackspace

    No answers on this topic

    Alternatives Considered

    A2 Hosting

    No answers on this topic

    Rackspace

    LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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    Scalability

    A2 Hosting

    I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
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    Rackspace

    No answers on this topic

    Return on Investment

    A2 Hosting

    • [In my experience] they have upheaved my entire business many times by not having working servers.
    • [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
    • [In my opinion] they have wasted so much time and man hours.
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    Rackspace

    • I have overpaid in the past for services I didn't need
    • The steepish learning curve might slow things down at first
    • I have learned a lot using Rackspace Cloud Monitoring!
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