What users are saying about
86 Ratings
10 Ratings
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Score 7.7 out of 100
86 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • ABBYY FineReader is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.8

ABBYY FineReader

98%
4 Ratings
6.3

IT Glue

63%
25 Ratings

Usability

ABBYY FineReader

N/A
0 Ratings
9.0

IT Glue

90%
7 Ratings

Performance

ABBYY FineReader

N/A
0 Ratings
8.9

IT Glue

89%
12 Ratings

Support Rating

ABBYY FineReader

N/A
0 Ratings
8.1

IT Glue

81%
13 Ratings

Ease of integration

ABBYY FineReader

N/A
0 Ratings
7.5

IT Glue

75%
6 Ratings

Likelihood to Recommend

ABBYY

It works exceptionally well for digitizing paper and scanned documents for storage and simple retrieval mainly thanks to OCR technology, which greatly simplifies the process. If there is a need for protection and/or signing scanned documents than ABBYY FineReader has all the necessary features implemented. It may not be the best choice for individuals, where advanced functionalities are not really needed.
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Kaseya

It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros

ABBYY

  • Read and analyze complicated documents
  • Automatically recognize tables and charts
  • Convert any documents into various common formats
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Kaseya

  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Cons

ABBYY

  • Conversion to MS Word (formatting accuracy issues occur)
  • Conversion to MS Excel (formatting accuracy issues occur)
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Kaseya

  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Pricing Details

ABBYY FineReader

Starting Price

$19 per month per user

Editions & Modules

ABBYY FineReader editions and modules pricing
EditionModules
FineReader PDF 15 Standard191
FineReader PDF 15 Corporate242
FineReader Pro for Mac693

Footnotes

  1. per month per user
  2. per month per user
  3. per year per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

IT Glue

Starting Price

$29 per month per user (5 user minimum)

Editions & Modules

IT Glue editions and modules pricing
EditionModules
Basic$29.001
Select$34.002
Enterprise$39.003

Footnotes

  1. per month per user (5 user minimum)
  2. per month per user (5 user minimum)
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $545.00

Additional Details

Usability

ABBYY

No answers on this topic

Kaseya

Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Performance

ABBYY

No answers on this topic

Kaseya

Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating

ABBYY

No answers on this topic

Kaseya

No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered

ABBYY

Although both have functionalities that they share, in ABBYY FineReader they are better implemented, they have a better performance, in addition to being a more intuitive and simple user that makes their learning curve relatively simple, it is as if the options I need are always available. the hand and not within complicated menus or overloaded interfaces
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Kaseya

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment

ABBYY

  • Automated document conversion using Hot Folder heavily reduced workload [for] our IT Support department.
  • The amount of storage required for digitized paper documents has been reduced by 30%.
  • Ability to compare multilingual documents has increased productivity of our multinational departments.
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Kaseya

  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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