Absorb Anywhere LMS vs SAP Jam

Absorb Anywhere LMS

Absorb worked well for us for a number of years but once we started to push the limits of the software, the company and the product let us down. Support became unresponsive and the product enhancements that we were told were coming never did.

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Feature Rating Comparison

Absorb Anywhere LMS

—

SAP Jam

6.5

Mobile Access

—

5.0

Search

—

8.0

Absorb Anywhere LMS

—

SAP Jam

8.0

Chat

—

9.0

Notifications

—

9.0

Discussions

—

10.0

Surveys

—

6.0

Internal knowledgebase

—

6.0

Absorb Anywhere LMS

—

SAP Jam

8.3

Versioning

—

8.0

Video files

—

7.0

Audio files

—

7.0

Document collaboration

—

8.0

Access control

—

10.0

Advanced security features

—

10.0

Pros

Clean interface for learners
Logical organization of courses
Admin portal is OK

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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Managing members with the communities is easy (including inviting them to join).
Publishing and editing content is easy with the platform.
The interface is easy to use and navigate.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Cons

Customer Support is unresponsive and poor
Inconsistent interface in the product
Reporting out of Absorb is cumbersome
No search functionality within courses.

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
Analytics on engagement aren't great.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

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SAP Jam4.0

Based on 1 answer

We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Usability

No score

No answers yet

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SAP Jam5.0

Based on 1 answer

It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Support

Absorb Anywhere LMS1.0

Based on 1 answer

Poor response time and generally poor responses.

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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SAP Jam2.0

Based on 1 answer

We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Alternatives Considered

At the time of selection, we went with Absorb as they were one of the few that could handle online transactions for courses. We are in the process of migrating to Skilljar and will be discontinuing our subscription to Absorb in 2018.

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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Return on Investment

We were able to lighten the work load on our finance team by moving course purchase processing to the online platform.
Learning team was able to reduce the amount of live training and travel.

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Ron Massicotte

Director Product Marketing & Enablement

Prophix SoftwareComputer Software, 201-500 employees

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Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.

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Verified User

Manager in Social Media

Non-Profit Organization Management Company, 501-1000 employees

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