What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 2 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Contact Center Software
Acarda Outbound
Feature Set Not Supported
N/A
9.3
GoContact
93%
GoContact ranks higher in 13/13 features
GoContact ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.7
87%
2 Ratings
Validate callers
N/A
0 Ratings
9.7
97%
2 Ratings
Outbound response
N/A
0 Ratings
9.3
93%
2 Ratings
Call forwarding
N/A
0 Ratings
8.7
87%
2 Ratings
Click-to-call (CTC)
N/A
0 Ratings
9.0
90%
1 Rating
Warm transfer
N/A
0 Ratings
9.7
97%
2 Ratings
Predictive dialing
N/A
0 Ratings
10.0
100%
2 Ratings
Interactive voice response
N/A
0 Ratings
9.3
93%
2 Ratings
REST APIs
N/A
0 Ratings
10.0
100%
1 Rating
Call scripts
N/A
0 Ratings
9.0
90%
2 Ratings
Call tracking
N/A
0 Ratings
9.0
90%
2 Ratings
Multichannel integration
N/A
0 Ratings
9.0
90%
2 Ratings
CRM software integration
N/A
0 Ratings
9.7
97%
2 Ratings
Workforce Optimization (WFO)
Acarda Outbound
Feature Set Not Supported
N/A
9.3
GoContact
93%
GoContact ranks higher in 9/9 features
GoContact ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
9.4
94%
2 Ratings
Omnichannel inbound routing
N/A
0 Ratings
9.4
94%
2 Ratings
Recording
N/A
0 Ratings
9.0
90%
2 Ratings
Quality management
N/A
0 Ratings
10.0
100%
1 Rating
Call analytics
N/A
0 Ratings
8.7
87%
2 Ratings
Historical reporting
N/A
0 Ratings
9.0
90%
2 Ratings
Live reporting
N/A
0 Ratings
9.0
90%
2 Ratings
Customer surveys
N/A
0 Ratings
9.0
90%
1 Rating
Customer interaction analytics
N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- GoContact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Acarda Outbound
80%
1 Rating
9.7
GoContact
97%
2 Ratings
Usability
Acarda Outbound
N/A
0 Ratings
8.0
GoContact
80%
1 Rating
Support Rating
Acarda Outbound
N/A
0 Ratings
10.0
GoContact
100%
1 Rating
Likelihood to Recommend
Acarda Outbound
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesGoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pros
Acarda Outbound
- Simple Setup.
- Great Support Team.
- Never dropped calls.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesGoContact
- Outbound Campaings
- Dashboards
- Scripting
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Cons
Acarda Outbound
- Lacked the level of integrations we needed with other software.
- That's it. It was great otherwise.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesGoContact
- External SIP Phone method
- Managing DDI's
- Workforce Management
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Pricing Details
Acarda Outbound
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—GoContact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Acarda Outbound
No score
No answers yet
No answers on this topic
GoContact
GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Support Rating
Acarda Outbound
No score
No answers yet
No answers on this topic
GoContact
GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Alternatives Considered
Acarda Outbound
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesGoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Head of Telemarketing
GoldenergyUtilities, 51-200 employees
Return on Investment
Acarda Outbound
- Easy to get started with.
- Great workflow, especially for people starting in the industry.
- Helped us meet our daily call goals.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesGoContact
- Fast Implementation during COVID19
- Fair Retribution Model
- Techincal Support easy to acess
Head of Telemarketing
GoldenergyUtilities, 51-200 employees