What users are saying about
2 Ratings
2 Ratings
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Score 7 out of 100
2 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Contact Center Software

    Acarda Outbound

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Workforce Optimization (WFO)

    Acarda Outbound

    Feature Set Not Supported
    N/A
    9.3

    GoContact

    93%
    GoContact ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • GoContact is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    1 Rating
    9.7

    GoContact

    97%
    2 Ratings

    Usability

    Acarda Outbound

    N/A
    0 Ratings
    8.0

    GoContact

    80%
    1 Rating

    Support Rating

    Acarda Outbound

    N/A
    0 Ratings
    10.0

    GoContact

    100%
    1 Rating

    Likelihood to Recommend

    Acarda Outbound

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
    Anonymous | TrustRadius Reviewer

    GoContact

    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pros

    Acarda Outbound

    • Simple Setup.
    • Great Support Team.
    • Never dropped calls.
    Anonymous | TrustRadius Reviewer

    GoContact

    • Outbound Campaings
    • Dashboards
    • Scripting
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Cons

    Acarda Outbound

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.
    Anonymous | TrustRadius Reviewer

    GoContact

    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Pricing Details

    Acarda Outbound

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    GoContact

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Acarda Outbound

    No score
    No answers yet
    No answers on this topic

    GoContact

    GoContact 8.0
    Based on 1 answer
    Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Support Rating

    Acarda Outbound

    No score
    No answers yet
    No answers on this topic

    GoContact

    GoContact 10.0
    Based on 1 answer
    Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Alternatives Considered

    Acarda Outbound

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Anonymous | TrustRadius Reviewer

    GoContact

    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
    Vítor Hugo Pacheco | TrustRadius Reviewer

    Return on Investment

    Acarda Outbound

    • Easy to get started with.
    • Great workflow, especially for people starting in the industry.
    • Helped us meet our daily call goals.
    Anonymous | TrustRadius Reviewer

    GoContact

    • Fast Implementation during COVID19
    • Fair Retribution Model
    • Techincal Support easy to acess
    Vítor Hugo Pacheco | TrustRadius Reviewer

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