Acarda Outbound vs GoContact

Likelihood to Recommend

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Feature Rating Comparison

Acarda Outbound

GoContact

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Interactive voice response

Call scripts

Call tracking

Multichannel integration

CRM software integration

Acarda Outbound

GoContact

Inbound call routing

Omnichannel inbound routing

Recording

Call analytics

Historical reporting

Live reporting

Pros

Simple Setup.
Great Support Team.
Never dropped calls.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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Outbound Campaings
Dashboards
Scripting

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Cons

Lacked the level of integrations we needed with other software.
That's it. It was great otherwise.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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External SIP Phone method
Managing DDI's
Workforce Management

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

GoContact 8.0

Based on 1 answer

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

GoContact 10.0

Based on 1 answer

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Return on Investment

Easy to get started with.
Great workflow, especially for people starting in the industry.
Helped us meet our daily call goals.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Fast Implementation during COVID19
Fair Retribution Model
Techincal Support easy to acess

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Vítor Hugo Pacheco

Head of Telemarketing

GoldenergyUtilities, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Acarda Outbound

GoContact

Acarda Outbound

GoContact

Acarda Outbound

GoContact

Acarda Outbound

GoContact

Likelihood to Recommend

Acarda Outbound

GoContact

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Interactive voice response

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Call analytics

Historical reporting

Live reporting

Pros

Acarda Outbound

GoContact

Cons

Acarda Outbound

GoContact

Usability

Acarda Outbound

GoContact

Support Rating

Acarda Outbound

GoContact

Alternatives Considered

Acarda Outbound

GoContact

Return on Investment

Acarda Outbound

GoContact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison