What users are saying about
12 Ratings
10 Ratings
12 Ratings
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Score 6.2 out of 101
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

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Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Daylite

If your team uses only Macs, then I suggest investigating Daylite 6, which is cloud-based. We've found upgrades to be tricky, sometimes users have difficulty connecting to the data-base on the main user's Daylite Server. My opinion is that it would be easier to begin fresh with 6 than upgrading and moving our current Daylite Server to the cloud. And there's no going back, once you move to the cloud, you're committed.
Pattie Covert profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Daylite
8.1
Task Management
Accelo
5.0
Daylite
9.6
Resource Management
Accelo
5.5
Daylite
6.0
Gantt Charts
Accelo
6.0
Daylite
Scheduling
Accelo
5.0
Daylite
9.8
Workflow Automation
Accelo
5.0
Daylite
7.0
Team Collaboration
Accelo
4.3
Daylite
3.0
Support for Agile Methodology
Accelo
3.7
Daylite
Support for Waterfall Methodology
Accelo
5.0
Daylite
Email integration
Accelo
7.4
Daylite
9.5
Mobile Access
Accelo
4.5
Daylite
10.0
Timesheet Tracking
Accelo
7.1
Daylite
Change request and Case Management
Accelo
5.1
Daylite
Budget and Expense Management
Accelo
5.1
Daylite
Document Management
Accelo
Daylite
9.8

Professional Services Automation

Accelo
4.7
Daylite
Quotes/estimates
Accelo
3.6
Daylite
Invoicing
Accelo
4.1
Daylite
Project & financial reporting
Accelo
5.1
Daylite
Integration with accounting software
Accelo
6.1
Daylite

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Emails can be attached to projects and tasks, helping the user gain background knowledge
  • Reports can be produced and printed to be used in Progress Meetings
  • Other data such as passwords can be added as Notes to a project
  • Project deadlines can be moved easily in Calendar
Pattie Covert profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • We're using Daylite 5 and are soon abandoning it because: a. Daylite 5 is not cloud-based (6, is)
  • b. Daylite is for Mac users only, and we need a solution for our whole team
  • c. There are many "rabbit holes" that you can go down in submenus that it can be confusing
Pattie Covert profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
As noted earlier, we're abandoning Daylite and moving to another project management system that a. allows both Mac and PC users b. is cloud-based. We think we could benefit with an company-wide system, and Daylite 6 won't fit the bill. Our group is currently vetting different products, and Teamwork is the top of our list.
Pattie Covert profile photo

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Daylite has been very helpful for new employees to answer their own questions about contacts/passwords, etc.
  • We found the tiny notification bell to be weak, sometimes a project comes in with a tight deadline and we have to double-check and ask an employee if they saw the notification. More time would be saved by just chatting about the project and its expectations.
  • A huge benefit is the institutional knowledge that can be had by reading past projects. We've tracked everything, so the history is there.
Pattie Covert profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Daylite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Daylite Editions & Modules
Daylite
Additional Pricing Details