What users are saying about

Accelo

9 Ratings

Smartsheet

Top Rated
235 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

Smartsheet

Top Rated
235 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Smartsheet

Again, if you are the head of a department and manage multiple project managers, Smartsheet will keep you organized, keep your info up to date and safe online, and will give you the tools you need to access on desktop or mobile. It will create efficiencies just by convenience alone. It also helps our organization become more GDPR compliant. With a million different Excel spreadsheets floating around, saved on different laptops, it's hard to track and manage privacy issues. With Smartsheet, it's all online, in one spot and deleted that data is easy.
Megan Gates profile photo

Feature Rating Comparison

Project Management

Accelo
4.2
Smartsheet
7.9
Task Management
Accelo
5.0
Smartsheet
8.4
Resource Management
Accelo
5.0
Smartsheet
8.2
Scheduling
Accelo
5.0
Smartsheet
8.3
Workflow Automation
Accelo
5.0
Smartsheet
8.3
Team Collaboration
Accelo
5.0
Smartsheet
9.2
Support for Agile Methodology
Accelo
3.0
Smartsheet
7.4
Email integration
Accelo
5.0
Smartsheet
7.0
Timesheet Tracking
Accelo
5.0
Smartsheet
7.2
Change request and Case Management
Accelo
2.0
Smartsheet
7.6
Budget and Expense Management
Accelo
2.0
Smartsheet
7.1
Gantt Charts
Accelo
Smartsheet
8.6
Support for Waterfall Methodology
Accelo
Smartsheet
7.1
Document Management
Accelo
Smartsheet
8.9
Mobile Access
Accelo
Smartsheet
7.6

Professional Services Automation

Accelo
2.0
Smartsheet
7.5
Quotes/estimates
Accelo
2.0
Smartsheet
6.9
Invoicing
Accelo
2.0
Smartsheet
6.5
Project & financial reporting
Accelo
2.0
Smartsheet
8.5
Integration with accounting software
Accelo
2.0
Smartsheet
8.0

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Smartsheet has been excellent for assigning tasks to teams. By entering my team member's contact information and a due date, I can easily set reminders to keep them on track and to notify me if anything is running behind.
  • Reports are an excellent way to pull information from multiple sheets. One of our teams uses this for each staff member to track their case load. Team leads are able to easily see the status of each assignment.
  • Smartsheet is easy to learn. We have staff ranging widely in age and technology use. The functionality of Smartsheet is like a mix of Excel and Google Docs with the additional perk of alerts and easy collaboration. We have found that anyone who has even basic experience with Excel can easily work in Smartsheet with a little extra guidance.
  • Conditional formatting automatically changes as a project is updated by you and/or your team. This makes it easy to identify where the project is on track and where it is falling behind with just a quick glance at your Gantt Chart or spreadsheet.
Meghan M. Prentiss profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • So many good features are hidden, such as the team management tools. This makes them hard to use.
  • The "sheets" quota, and the transmission of sheets between members, and the ability to maintain sheets - the whole system is convoluted. While I understand it after having used it so long, and also understanding the revenue model, it's a shortcoming of "product management."
  • It does not save automatically in the same way Google docs does. When people integrate with Google Docs, but the integrated tool doesn't follow one of the key affordances of Google Docs... well, a lot of people lose work, which is esp discouraging in that critical "education" phase.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Smartsheet8.9
Based on 20 answers
Smartsheet has made my work life easier. Reduced my email significantly. Smartsheet and SaneBox have got me leaving the office with 0... Yes 0 emails in my inbox. My inbox would reach 150-250 email per day. Smartsheet brought that number down significantly and SaneBox took it the rest of the way. Do yourself a favor and check out SaneBox, too.
Kris Walsh profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Smartsheet9.2
Based on 5 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss profile photo

Support

No score
No answers yet
No answers on this topic
Smartsheet6.8
Based on 5 answers
I usually get a response within a few hours. I even followed up with a tech support specialist that I met while at the Smartsheet headquarters and he was able to help me out with another (very complex) formula.
Amber Bales profile photo

Implementation

No score
No answers yet
No answers on this topic
Smartsheet9.7
Based on 5 answers
Know your team roles and the expectations of your supervisor—from the top down. Implementing Smartsheet was definitely an iterative process that required (and still requires) maintenance and fine-tuning. Although we have a new working tool and process, I expect that we will continue to improve both through the next few years.
Courtney Barringer profile photo

Alternatives Considered

No answers on this topic
It's cheaper than MPP and does all the MPP stuff that 90% of normal people need. If you need MPP but never use the super weird stuff, then you are all set. Smartsheet. And once you are there, the additional abilities will pleasantly surprise you.
No photo available

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Overall. increased employee efficiency
  • Improved work flow and communication
  • Better customer service with more accurate end products
Courtney Barringer profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Smartsheet Editions & Modules
Smartsheet
Additional Pricing Details