What users are saying about
12 Ratings

Smartsheet

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Top Rated
251 Ratings
12 Ratings
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Score 6.2 out of 101

Smartsheet

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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Smartsheet

Smartsheets is very well suited for building and managing project plans, no matter how simple or complex they are. Budgets are easily managed and maintained, as are scheduling dates and assigning users 'action items' and permissions, with cell-level security features available out of the box. Smartsheets is well suited for collaboration. Multiple users, if given admin or editor privileges have the ability to make changes at once, avoiding issues that often can materialize regarding versioning errors typical, as a result of multiple authors or editors.For project managers, smartsheets has multiple 'views' available, which can come in handy depending on your specific purpose. For those interested in seeing all of the details, the standard view is a table/spreadsheet type of view. For a more agile approach, or a simplified user view, their 'task-list' type view can help to easily view in a card-type of format and classify those tasks that have been 'completed' versus 'in-progress' , 'in qa' or other relevant category / classification. Other views include the Gannt chart view, which is helpful for seeing things in a calendar-like view, helpful in showcasing things like dependencies.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Smartsheet
8.3
Task Management
Accelo
5.0
Smartsheet
8.6
Resource Management
Accelo
5.5
Smartsheet
8.4
Gantt Charts
Accelo
6.0
Smartsheet
9.0
Scheduling
Accelo
5.0
Smartsheet
8.5
Workflow Automation
Accelo
5.0
Smartsheet
8.6
Team Collaboration
Accelo
4.3
Smartsheet
9.2
Support for Agile Methodology
Accelo
3.7
Smartsheet
8.1
Support for Waterfall Methodology
Accelo
5.0
Smartsheet
8.0
Email integration
Accelo
7.4
Smartsheet
7.4
Mobile Access
Accelo
4.5
Smartsheet
7.8
Timesheet Tracking
Accelo
7.1
Smartsheet
7.8
Change request and Case Management
Accelo
5.1
Smartsheet
7.7
Budget and Expense Management
Accelo
5.1
Smartsheet
7.8
Document Management
Accelo
Smartsheet
8.8

Professional Services Automation

Accelo
4.7
Smartsheet
7.6
Quotes/estimates
Accelo
3.5
Smartsheet
6.9
Invoicing
Accelo
4.1
Smartsheet
6.4
Project & financial reporting
Accelo
5.1
Smartsheet
8.4
Integration with accounting software
Accelo
6.1
Smartsheet
8.7

Pros

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo
  • It's easy to set up spreadsheets for the entire calendar year to map out a particular strategy, like marketing opportunities for our website.
  • You can create multiple projects and link them together, which enables you to see the project as a whole instead of a bunch of spreadsheets.
  • You can color-code, add dates and times, things you normally can only do on Excel - but it's web based.
Katharine Brogan Ozeck profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • I would like to have a little more flexibility when it comes to adding dates to my spreadsheet. Right now it had a set column.
  • As online software systems become more competitive pricing wise, it might be better to bring down the price of the basic package so that more people are interested in upgrading. Or add more features to the basic package, like a limited version of the team package.
  • I would prefer if it automatically saved, instead of needing me to physically hit the button.
Katharine Brogan Ozeck profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Smartsheet8.9
Based on 20 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Smartsheet9.2
Based on 5 answers
Smartsheet is a spreadsheet. Everyone is familiar with spreadsheets.
That being said, comparing Smartsheet to a spreadsheet is like comparing a Golf Cart to a Tesla.
Yea, they both have 4 wheels and run on electric power, but... (:
Kris Walsh profile photo

Support

No score
No answers yet
No answers on this topic
Smartsheet6.8
Based on 5 answers
I usually get a response within a few hours. I even followed up with a tech support specialist that I met while at the Smartsheet headquarters and he was able to help me out with another (very complex) formula.
Amber Bales profile photo

Implementation

No score
No answers yet
No answers on this topic
Smartsheet9.7
Based on 5 answers
Great product
Kristin Komassa profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
We do use Google Drive and Google Docs for various projects, but this is a better tool for any spreadsheets we create and long-term projects that we want to track. It's also easier to keep track of changes with email notifications and the sheets don't get lost in a giant collection of documents, photos and files.
Katharine Brogan Ozeck profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Overall. increased employee efficiency
  • Improved work flow and communication
  • Better customer service with more accurate end products
Courtney Barringer profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Smartsheet Editions & Modules
Smartsheet
Additional Pricing Details