What users are saying about
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Top Rated
392 Ratings
3 Ratings

Accruent EMS Software

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Top Rated
392 Ratings
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Score 9.1 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Accruent EMS Software

[Accruent] EMS has proven to be a very useful tool for us when scheduling and managing our private events. Once users are trained on how to utilize the tool, rarely do they require follow up training. Personally we love the automation of emailing reports to our users and management. We also find the web based schedule very helpful to staff when they are doing setups.
Anonymous | TrustRadius Reviewer

Arlo

Its probably better suited for home-use rather than in a large office setting. Fortunately, my suite is less than 2000 sq ft so it's not much of an issue. It allows downloading and can be used amongst other managers or IT staff and the likes. I dont use any for outside.
Anonymous | TrustRadius Reviewer

Pros

Accruent EMS Software

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Betsy Wilhelm | TrustRadius Reviewer

Arlo

  • The picture and video quality is excellent!
  • The customer support is excellent.
  • The product is excellent.
  • The app is easy to use.
Kevin Duersch | TrustRadius Reviewer

Cons

Accruent EMS Software

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
Anonymous | TrustRadius Reviewer

Arlo

  • I dropped on video and it seems to have a battery shortage
  • Ability to view all videos at once using the same time frame
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.6
Based on 31 answers
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Anonymous | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 8.3
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.0
Based on 4 answers
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Peggy Riann Aud | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 8.2
Based on 6 answers
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Trish Lofton | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.7
Based on 30 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

Arlo

Arlo 9.0
Based on 2 answers
I have only had to contact them one time, and they were responsive and professional. It is difficult to give a rating on this unless you actually have an issue. This is the reason for a 9 out of 10. I can not give a perfect rating if I never had an opportunity to truly experience something.
Kevin Duersch | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.5
Based on 2 answers
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Bartholomew Kallgren | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.8
Based on 40 answers
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Anonymous | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

This isn't an area where we found a lot of competitors, but those we did see all seemed oriented toward even larger organizations than ours. Pricing was universally outside of our budget scope, and all focused on features we don't have any use for. We need(ed) a very straightforward room and equipment reservations system. Accruent EMS is the closest we found to fill that need.
Anonymous | TrustRadius Reviewer

Arlo

Im still comparing and so far Synology is a better choice for its clarity and ease of use.
Anonymous | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 163 answers
Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
Brandon Burritt | TrustRadius Reviewer

Arlo

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
  • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
  • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
Kathleen Young | TrustRadius Reviewer

Arlo

  • Easy monitoring.
  • Greater employee efficiency.
  • Increased profitability.
  • Increased accountability.
  • Easy wireless installation.
Kevin Duersch | TrustRadius Reviewer

Screenshots

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Accruent EMS Software Editions & Modules

Additional Pricing Details

Arlo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$99

Arlo Editions & Modules

Edition
Simple$991
Professional$1891
Enterprise$2491
  1. per user, per month
Additional Pricing Details
Usage charges are as follows: 95¢ per registration for free events/online activities and $2 per registration for paid events/online activities

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