What users are saying about
5 Ratings
402 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Arlo is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
9.7

Arlo

97%
3 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings

Arlo

N/A
0 Ratings

Usability

8.9

Accruent EMS Software

89%
16 Ratings

Arlo

N/A
0 Ratings

Availability

9.1

Accruent EMS Software

91%
5 Ratings

Arlo

N/A
0 Ratings

Performance

3.6

Accruent EMS Software

36%
7 Ratings

Arlo

N/A
0 Ratings

Support Rating

5.9

Accruent EMS Software

59%
31 Ratings
9.0

Arlo

90%
2 Ratings

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

Arlo

N/A
0 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings

Arlo

N/A
0 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

Arlo

N/A
0 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings

Arlo

N/A
0 Ratings

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings

Arlo

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

Arlo

N/A
0 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings

Arlo

N/A
0 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings

Arlo

N/A
0 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Arlo

Its probably better suited for home-use rather than in a large office setting. Fortunately, my suite is less than 2000 sq ft so it's not much of an issue. It allows downloading and can be used amongst other managers or IT staff and the likes. I dont use any for outside.
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Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Arlo

  • The picture and video quality is excellent!
  • The customer support is excellent.
  • The product is excellent.
  • The app is easy to use.
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Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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Arlo

  • They should add power and connection monitoring to alert when a devices is offline.
  • They could add PoE
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Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Arlo

    Starting Price

    $99 per user, per month

    Editions & Modules

    Arlo editions and modules pricing
    EditionModules
    Simple991
    Professional1892
    Enterprise2493

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $99

    Additional Details

    Usage charges are as follows: 95¢ per registration for free events/online activities and $2 per registration for paid events/online activities

    Likelihood to Renew

    Accruent

    Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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    Arlo

    No answers on this topic

    Usability

    Accruent

    Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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    Arlo

    No answers on this topic

    Reliability and Availability

    Accruent

    Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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    Arlo

    No answers on this topic

    Performance

    Accruent

    The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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    Arlo

    No answers on this topic

    Support Rating

    Accruent

    Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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    Arlo

    I have only had to contact them one time, and they were responsive and professional. It is difficult to give a rating on this unless you actually have an issue. This is the reason for a 9 out of 10. I can not give a perfect rating if I never had an opportunity to truly experience something.
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    In-Person Training

    Accruent

    we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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    Arlo

    No answers on this topic

    Online Training

    Accruent

    It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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    Arlo

    No answers on this topic

    Implementation Rating

    Accruent

    I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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    Arlo

    No answers on this topic

    Alternatives Considered

    Accruent

    [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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    Arlo

    Im still comparing and so far Synology is a better choice for its clarity and ease of use.
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    Scalability

    Accruent

    Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
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    Arlo

    No answers on this topic

    Return on Investment

    Accruent

    • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
    • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
    • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
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    Arlo

    • It's been positive overall using Arlo.
    • They seem to respect privacy more than their competition.
    • Haven't had any issues with the models we use.
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    Screenshots

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