Accruent FAMIS 360 vs. UpKeep Maintenance Management

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.

Incentivized

For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.

Incentivized

• The ability to create new reports and format them to exactly what you are looking for in a said report.
• Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
• Key Access portfolio, tracking keys for all of our building users

Incentivized

• Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
• Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
• General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
• Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.

Incentivized

• Needs to be more fields for "pick up/drop off times," or to put in deadline times.
• More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
• It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.

Incentivized

• Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
• It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
• Search functions need improving.

Incentivized

We love how organized it has made our processes.

Incentivized

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

Incentivized

Everything went as planned.

Incentivized

Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.

Incentivized

• Accountability of work being done on campus
• Ways for us to charge our customers for the work being performed

Incentivized

• Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
• The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
• You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.